EC-BOS-9 Install and Startup Guide Chapter 5 Troubleshooting
Token : AE85-2F72-DA11-260C
Key version: 1
Contact technical support and provide them with the hostId and token.
Token is valid for 24 hours.
Recovery process will exit if key is not provided within 24 hours.
Would you prefer to enter key in:
1 Single line (best when key is copied from email)
2 Multiple lines (best when receiving key over voice)
Enter Choice :
Step 7 Contact your appropriate Support channel and request credential/system passphrase reset for the
Host id shown on-your screen.
Step 8 When prompted, provide the support representative with the required “proof of ownership” for the
controller.
Once proof of ownership is established the support representative will notify Distech Controls.
Step 9 When prompted In the Platform Access Recovery screen, enter the customer name. For example,
Joe NewBuildingOwner.
Step 10 Contact Distech Controls (either via phone or email) and provide the generated token, the Host id,
and the customer name entered in the previous step.
The Distech Controls representative validates your customer identity via EC-Net Licensing, and gen-
erates a “Signature” for the token/Host id/customer name that includes a Reset Authorization
Key. This Signature is sent to you either by phone or email.
CAUTION: The Reset Authorization Key is valid only for 24 hours from the time it is generated.
If you do not enter the key in the Platform Access Recovery screen within the 24 hour period, you
must start over with step 1 of this procedure to obtain another Key.
Step 11 Once you have received the Signature, in the Platform Access Recovery screen indicate your pref-
erence for entering the Reset Authorization Key in the serial shell window; enter one of the
following:
• Enter1 for Single Line (best when the Key is copied from email), and at the “Enter Key” prompt
paste the Reset Authorization Key. After checking the key enter v to verify it (or if necessary, enter
1 to edit the key and then v to verify it.)
• Enter2 for Multiple Line (best when receiving the Key over voice), and at the “Enter line x” prompts
enter the string of characters as instructed. After checking your entries enter v to verify the key.
August 14, 2023 47
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