Appendix D XT30/XT50 User Guide 61
Common Keypad Displays
Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible Solutions column to
correct the problem. In many cases, you need to call a service person to correct the problem. Displays not discussed here indicate your
service representative should be called.
Message
Tone at
Keypad
Meaning Possible Solutions
INVALID CODE No The user code you entered is not recognized by the system. Check the user code and try again.
CLOSING TIME Yes The schedule has expired but the system has not been armed.
Users still on the premises are reminded to arm the system or
extend the schedule to a later time.
AC TROUBLE Yes The system is not getting proper AC power.
Contact your service person if other electrical devices in your home
are working.
BATTERY TROUBLE Yes The battery is either low or missing. Contact your service person.
SYSTEM TROUBLE or
SERVICE REQUIRED
Yes There is a problem with one or more components in the system. Contact your service person.
SYSTEM BUSY No The system is performing another task with a higher priority.
Wait a few moments for the system to complete the task.
Contact your service person if the problem remains.
4-WIRE BUS TROUBLE No
There is not a supervised device on the bus.
Contact your service person.The voltage is low or there is an open yellow wire.
Two devices share the same address.
TRANSMIT FAIL Yes
The panel has attempted to communicate with the central
station ten times and has not succeeded.
Make sure your telephone line is working properly.
Contact your service person if the problem remains.
NON-POLLED ADDRESS No Keypad is set to an invalid address. Contact your service person.
WIRELESS TROUBLE Yes
The panel is unable to communicate with the wireless receiver.
Verify the receiver is properly connected to the panel.
Verify the correct House Code is programmed in System Options.
The wireless receiver is missing.
LOBAT Yes
The Z-Wave Lock device has a low battery
Contact your service person.
ZWAVE BUSY
No
Only one keypad at a time can access Z-Wave Setup. If a
user attempts to access the menu from a second keypad
Z-WAVE BUSY will be displayed.
The user must exit Z-Wave Setup in one keypad before
accessing it in a second keypad.
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