Max length of RS485 cable is 1.2km where correct cable
and termination resistors are fitted.
LED4 – RS232 LED remains RED
This means RS232 communications is not successful.
Check baud rate and slave ID settings of the
DSEGateway
®
and connected controller.
Check RS232 wiring is Null Modem (crossover) type.
Max length of RS232 cable is 15m.
GPS location is not accurate and/or
GPS location moves around.
GPS location accuracy depends upon a lot of factors.
Best accuracy (typically around 10-20 metres) is achieved
when :
• Using a separate antenna (not combined with
GSM)
• There is a clear view of the sky not obscured by
the control panel roof, tree coverage.or heavy
clouds.
• There are no buildings close by, minimising a
wide angle view of the sky.
Unable to add a gateway device.
“No connection” is reported.
Ensure the monitoring PC has access to
realtime.dsewebnet.com. Ask the IT department to allow
this connection from the company internet connection.
6.2 ADVANCED CONNECTION TROUBLESHOOTING
If GSM or Internet connection issues remain after following the above suggestions, an Advanced
button on Status page is provided to aid troubleshooting.
For futher details, see the section entitled Setup | Status | GSM and/or Setup | Status | Network
elsewhere in this document.
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