6 FAULT DIAGNOSIS
6.1 FREQUENTLY ASKED QUESTIONS
IP Address : 192.168.1.100
Web Management Pages Port : 80
Username : Admin (case sensitive)
Password : Password1234 (case sensitive)
I’ve forgotton my password and/or IP
address
Press and hold the reset pushbutton. All LEDs illuminate
yellow, then cycle and finally illuminate yellow again. Now
release the button.
The Gateway is now set back to factory settings.
Management pages cannot be
accessed via remote connection
The factory set LAN IP address is 192.168.100.
Management pages are accessible via web browser on
port 80.
Check router and firewall settings are configured correctly
to match this information.
Remember that accessing the DSEGateway
®
remotely
from the WAN (Ethernet) requires IP address of the
broadband router to be entered into the PC browser.
For easier trouble shooting, connect the DSEGateway
®
directly to a PC Ethernet port.
Management pages cannot be
accessed via direct connection to PC
Check network connections.
Check network settings.
Ensure PC is on the same subnet as the DSEGateway
®
.
Default IP address of the Gateway is 192.168.1.100 – Set
the PC to 192.168.1.99 then enter http://192.168.1.100
into the browser.
Communication port LEDs are
flashing GREEN
This is normal. The ports flash green when data is
successfully received from the connected controller.
Port LEDs illuminate RED for a few
seconds at power up of the DSE890.
During the startup sequence, the status LED illuminate
RED. This is normal and if port setup and connections are
correct, change to GREEN once communication is
underway.
This means that at least one of the configured
communications ports is not receiving data from the
connected controller.
Check all configured connections as for LED1, LED2 and
LED3 detailed below.
LED1 - LINK LED remains RED
Check connection to broadband modem.
Check router and firewall settings.
Check IP address, gateway, subnet mask and DNS
settings
Check status of connection to host controller. The
DSEGateway
®
does not communicate with the
DSEWebNet® server if communications to the controllers
is not made.
LED2 – USB LED remains RED
This means USB communications is not successful.
Check settings of the DSEGateway
®
.
Check USB cable is USB A to USB B type cable.
Maximum length of USB cable is 6 m unless third party
powered USB extender is used.
LED3 – RS485 LED remains RED
This means RS485 communications is not successful.
Check baud rate and slave ID settings of the
DSEGateway
®
and all connected controllers.
Check RS485 cable is the correct type (recommended
Belden 9841) with termination resistors correctly fitted at
each end of the cable.
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