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The device freezes during a firmware update (or activation of an upgrade):
There is no need to panic. If you are sure that the files are properly present on the USB drive, keep pressing the
RST button until you see the startup screen of the device.
The device will now boot directly from the USB drive with the update files.
If the update fails again, please check the files on the USB stick. Contact us if further assistance is needed.
Radio reception very poor:
If you feel that the radio reception is weak, check the radio antenna connection.
Ford: After SWC upgrade my steering wheel buttons do not work:
For Ford models, the steering wheel buttons must be taught in analog. To do this, go to the “System” settings
and select the "Teach steering wheel" icon:
Press the desired function on the display of the radio (e.g. music louder).
Then press the button on the steering wheel to which this function (music louder) should be assigned. Perform
the steps for all functions.
Hands-free: My microphone cannot hear me:
Make sure that the supplied microphone is properly connected and that the connector plug is not wobbly. If the
plugs are connected correctly and the microphone is still not picking up your voice, please contact our support
at https://support.dynavin.com/technical.
Hands-free: The other party hears me very poorly and/or with interference noise:
Noise is generated if the microphone is mounted on the windshield, for example. This should be avoided.
Otherwise, the microphone will pick up vibrations from the windshield.
If the microphone is attached to the A-pillar or directly to the ceiling light, you can try to increase the
microphone gain via the settings in the “Phone” menu.
If this also does not lead to a satisfactory result, please contact our support at https://support.dynavin.com/
technical.
My smartphone no longer pairs with the device:
Reset the Bluetooth settings on the device and remove the Dynavin from the Bluetooth list of your
smartphone. Reboot the Dynavin and reboot your phone. Then pair the smartphone again.
To reset the Bluetooth settings on the device, go to the “Phone” menu and press the settings at the bottom
right of the menu bar. Scroll to the Reset Bluetooth item and press it. You can confirm that all Bluetooth
settings have been reset if you do not see any smartphones paired under the "Phone list".
If this problem persists, please contact our support at https://support.dynavin.com/technical.
Troubleshooting
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