Serinus 51 User manual 1.0 Front Matter
iii
Factory service/warranty
This product has been manufactured in an ISO 9001/ISO 14000 facility with care and
attention to quality.
The product is subject to a 12-month warranty on parts and labor from date of
shipment (the warranty period). The warranty period commences when the product is
shipped from the factory. Lamps, fuses, batteries and consumable items are not
covered by this warranty.
Each analyzer is subjected to a vigorous testing procedure prior to dispatch and will
be accompanied with a parameter list and a multipoint calibration check thereby
enabling the analyzer to be installed and ready for use without any further testing.
To ensure that we process your factory repairs and returned goods efficiently and
expeditiously, we need your help. Before you ship any equipment to our factory,
please call your local Ecotech service response centre (or distributor) to obtain a
return authorization number.
When you contact Ecotech please provide the following information:
1. your name, telephone number and Facsimile number
2. Your company name
3. The model number or a description of each item
4. The serial number of each item, if applicable
5. A description of the problem or the reason you are returning the equipment
(e.g. sales return, warranty return, calibration, etc)
If you are required to return the equipment an accompanying document with:
1. Your name, number and Facsimile number
2. Your company name with return shipment
3. The model number or a description of each item
4. The serial number of each item, if applicable
A description of the problem/reason you are returning the equipment
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