Serinus 51 User manual 1.0 Front Matter
v
Claims for Damaged Shipments and
Shipping Discrepancies
Damaged shipments
1. Inspect all instruments thoroughly on receipt. Check materials in the
container(s) against the enclosed packing list. If the contents are damaged
and/or the instrument fails to operate properly, notify the carrier and Ecotech
immediately.
2. The following documents are necessary to support claims:
a. Original freight bill and bill lading
b. Original invoice or photocopy of original invoice
c. Copy of packing list
d. Photographs of damaged equipment and container
e. Contact you freight forwarder for insurance claims
You may want to keep a copy of these documents for your records also.
Refer to the instrument name, model number, serial number, sales order
number, and your purchase order number on all claims. Upon receipt of a
claim, we will advice you of the disposition of your equipment for repair or
replacement.
Shipping Discrepancies
Check all containers against the packing list immediately on receipt. If a shortage or
other discrepancy is found, notify the carrier and Ecotech immediately. We will not be
responsible for shortages against the packing list unless they are reported promptly
(within 7 days).
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