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Troubleshooting
Frequently asked questions and common problems that may occur while using your camera are
explained in this section. If a problem persists and you can’t resolve it at
ee.co.uk/camhelp
then
contact EE or head to your nearest EE store.
Question:
My camera does not switch on or charge.
Answer:
If the battery is fully discharged, the camera cannot be switched on immediately when
the power adapter is connected. You must allow an empty battery to charge for a period of
time (approximately 5 minutes) before you can switch on the camera.
Question:
The nano-SIM card cannot be detected.
Answer:
Check and ensure that you have fully inserted the nano-SIM card into the card slot in
the correct direction. Please refer to
“Setting up your camera” on page 5
.
Question:
How can I save battery power?
Answer:
Check and perform the following actions:
• Turn off the camera power when not in use.
• Mute the sound of your camera.
• Switch off network data.
Question:
I have trouble pairing my camera with my mobile phone.
Answer:
Check and perform the following actions:
• The WiFi connection icon appears on your phone’s status bar and shows strong signals.
If the access point name of your camera does not appear on your phone’s WiFi list, select
“Refresh” or “Scan” on your phone.
• Reset your camera. For detailed operations, please refer to
“Resetting your camera” on
page 12
.
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