64Service Guide: EFI Fiery Central integrated server
Troubleshooting
If the system you are servicing does not meet a condition listed in Tab le 1, and it is not obvious what action(s) you
should take to fix the problem (for example, if the system hangs before reaching Idle), locate the symptom in “FC
integrated server error messages and condition” on page 68 and perform the suggested action(s) for the condition.
Table 1: Verifying the system
Conditions to verify Part and additional page references
When the problem occurs, verify that:
• Power cable is connected properly into the power outlet.
• Chassis fans are operating.
• Network link activity LED on RJ-45 connector is blinking.
• All external cables required are present, in correct connectors,
and well-seated.
• Cables, cable connectors, and mating connectors appear undamaged.
Connector panel external connectors, chassis
fans, and power button, page 62 and page 63
If the problem occurs at power up or reboot, verify that:
• Activity light on the control panel illuminates.
• Display window lights up.
• The system does not hang, and no error messages occur
before the systems reaches Idle.
• After the system reaches Idle, the control panel buttons function.
Control panel, page 10
• All replaceable parts are:
• Present
• Properly aligned
• Installed securely
• Installed on the appropriate site
• The correct part for the system
• Properly configured, if configurable (such as hard disk drive jumper)
• Not visibly damaged
• Chassis and contents have not been tampered with.
• Chassis does not contain any foreign objects.
Chassis
• Motherboard, including components and traces, appears
undamaged, and no foreign objects are evident.
• CPU is present, well-seated, and appears undamaged.
• CPU cooling assembly is well-aligned and firmly attached.
• Each fan required (including fan cable) is well-positioned
(not upside down), installed in the correct connector, and
appears undamaged.
• Boards required on the motherboard are present, well-seated,
and in the correct slots.
• Each DIMM is well-seated.
• Battery is installed.
• BIOS is well seated.
Motherboard page 26
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