Elan HC4 - Video Troubleshooting

ELAN HC4/HC8 INSTALLATION MANUAL
© ELAN 2010 | All rights reserved.
Page 48
IR Operation
Symptom Possible Cause Solution
IR controlled
devices not
responding
1. Faulty wiring
2. Faulty emitter
3. Incorrect commands
4. IR emitter or cable connected to
incorrect IR port
5. Incorrect IR port programmed
6. IR device not functioning / not
powered
7. IR interference or flooding
1. Verify / correct wiring – TIP = IR Signal, SLEEVE = GND
2. Verify emitter functionality, replace emitter
3. Correct programming
4. Connect to correct port
5. Correct programming
6. Verify device operation with original remote / power
device
7. Correct interference / flooding (Plasma and LED TVs are
a common source of flooding)
IR output from
PPWM punch-
downs not working
1. IR Link cable not connected
2. Faulty wiring / punch-downs
3. PPWM power supply faulty or not
connected
1. Connect IR Link cable
2. Correct wiring / punch-downs
3. Verify / connect power supply
External IR Input
triggered Event
Maps not working
1. Incorrect IR receiver plug preventing
IR reception by the System
Controller
2. Incorrect wiring from remotely
located IR receiver to System
Controller
3. Remote not transmitting IR
4. Event Map programming incorrect
5. EXT IR Input Power not enabled
1. Use a “Quad” plug IR receiver
2. Correct wiring
3. Verify remote operation
4. Correct Event Map programming
5. Enable power in the configuration software
Verify IR activity using the IR Activity Status LEDs. See page 32 for information.
Audio Outputs
Symptom Possible Cause Solution
No Audio Out from
Internal Player
1. Faulty 3.5 mm stereo to RCA cables
2. Incorrect Source Input Selected
3. Audio Out from System Controller
connected to incorrect Source
Inputs
4. Internal Player has no track playing
5. Problem with NAS device
1. Verify / Correct cables
2. Select correct Source Input
3. Connect to correct Source Inputs
4. Select track, press “Play”
5. Troubleshoot NAS device