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The UVC video stream is
upside down.
・Check that the graphics driver and other device drivers on your
computer are updated. The latest device drivers are available
from the computer manufacturer.
The displayed UVC image
contains images other than
the camera image
・The software and OS you are using or the connection status may
be causing images other than the camera image to breakthrough
while displaying the camera image. This problem can be solved
by reconnecting the device or restarting the software.
A software error message
appears and the UVC image
is not displayed
・If it is taking too much time for the preparation of the image output,
the software may determine this to be an error. Restart the
product, reconnect it to the computer, and then start the software.
The UVC image fails to be
output.
・Disconnect the USB cable, restart the software, and then connect
the USB cable again.
・If UVC image still fails to be output after restarting, contact the
software vendor and ask if the software you are using supports
MJPEG.
The UVC video stream
sometimes freezes.
・The displayed image may pause for a brief second when the
object moves quickly. In that case, adjusting the brightness
manually may improve the problem.
There is a distortion of the
UVC image.
・Use a high-spec computer. Also, reducing the resolution or frame
rate may improve the distortion of the image.
4K image cannot be
displayed.
The system requirements to display 4K image are as follows:
CPU：Intel® Core™ i７ 3GHz or higher
Memory：16GB or higher
Graphic board：GeForce GTX750 or higher
About the light (LED lighting)
The brightness of the LED lighting will diminish with long-term use. If its brightness has
significantly diminished, consult the dealer from whom you purchased this product or our
nearest branch/office for replacement (subject to charge).
About long-term usage of this product
Due to the lifetime of its parts, if this product is used for longer than the warranty period, its
performance and quality may deteriorate. In this case, we will replace the parts for a
charge. Consult the dealer from whom you purchased this product or our nearest
branch/office.
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