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Chapter 1 Troubleshooting
Epson AcuLaser C2900N
Revision B
Confidential
FIP-1.P3 Part or the entire output is black.
ESS and possible causative parts
- PWBA HVPS (PL4.1.19)
- DRUM CARTRIDGE (PL4.1.21)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step Check
Remedy
Yes No
1
Checking the solid black.
Checked by [Test Print] - [Test Pattern 600] in diagnostic.
Is the image printed correctly?
Printing data is
incorrect, then
check the printing
data which the
problem
generated.
Go to step 2.
2
Checking the printer driver setting.
Is the [Output Color] option under the [Graphics] tab set to
"Color (Auto)"?
Go to step 3.
Set the option to
"Color (Auto)".
3
Checking the Toner Type.
Is the Toner for C2900 seated?
Go to step 4.
Replace the toner
with the Genuine
Toner.
4
Checking after resetting the DRUM CARTRIDGE.
Reseat the DRUM CARTRIDGE.
Is the image printed correctly?
End of work. Go to step 5.
5
Checking after resetting the PWBA HVPS.
Reseat the PWBA HVPS.
Is the image printed correctly?
End of work. Go to step 6.
6
Checking after replacing the DRUM CARTRIDGE.
Replace the DRUM CARTRIDGE. (Refer to RRP4.6.)
Is the image printed correctly?
End of work.
Replace the
PWBA HVPS.
(Refer to RRP4.5.)
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