Epson Artison 800 - 3.7 FAX Troubleshooting

Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW/Epson Artisan 700/Epson Stylus Photo PX700W/TX700W Revision C
TROUBLESHOOTING FAX Troubleshooting (Epson Artisan 800/Epson Stylus Photo PX800FW/TX800FW only) 81
Confidential
3.7 FAX Troubleshooting (Epson Artisan 800/
Epson Stylus Photo PX800FW/TX800FW only)
3.7.1 FAX Log
When an error related to fax occurs, it is not only indicated on the LCD but also saved
as a log file. The error code is recorded in it, and according to this log the contents of
the error can be confirmed
Table 3-31. FAX Log (1)
Log Name Description
Save
Destination
Latest log
(Last Transaction)
The latest communication log of sending / polling reception
Nonvolatile
memory
Communication
log (Fax Log)
The following information is stored.
Note * : For error codes, see Table 3-33. Error Code List
(p.82).
Nonvolatile
memory
Power failure
log (Fax Log)
The information stored in this log is the same as the
communication log. However, since the airtime is
“Unknown” in this case, the result of it is recorded as
“power failure”.
Nonvolatile
memory
Item Information
Communication
start date / time
Year/month/day/hour/minute
Communication
type
Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime Hour/minute/second
Communication
pages
0 to 100
Communication
result
Common:
Normal/cancel/error code
*
Sending/polling reception:
No dial tone detected/No fax signal
detected/Busy tone detected
C H E C K
P O I N T
The communication log is not stored under the following conditions:
 When the sending operation is canceled while storing B&W
image or waiting for redialing.
 In the case of a power failure during the operation of sending/
polling reception including waiting status for redial, or during
receive operation.
 When the receiving operation is canceled before the fax signal is
detected.
 If the fax signal is not detected during receiving operation.
Table 3-32. FAX Log (2)
Log Name Description
Save
Destination
Protocol trace
The following information of the latest communication is stored.
Note * : If a large amount of FIF is received, the recorded
command/response may be less than 43.
Volatile
memory
Item Information
Communication
start date / time
Year/month/day/hour/minute
Communication type Sending/receiving/polling reception
Communication ID
Sending/polling reception:
• Destination name of speed dial
(first 20 characters)
• Telephone number (last 20 characters)
• Destination fax ID (20 characters)
Receiving:
• Destination fax ID (20 characters)
Airtime Hour/minute/second
Communication
pages
0 to 100
Communication
result
Common:
Normal/cancel/error code
Sending/polling reception:
No dial tone detected/No fax signal
detected/Busy tone detected
Diagnosing code 10 bytes
Protocol data
The latest 43 commands/responses*
• Time stamp
• Sending / receiving
• Command /response code
(See Table 3-34. Command/Response
Code (p.83))
• FCF/FIF (first 33 octets).
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