Epson DiscProducer PP-100N Administrator's Guide

81
Troubleshooting
Disc writing problems
Symptom/Problem
Status
Check/Remedy Procedure
A writing error has
occurred.
Is the disc scratched or dirty?
Scratched or dirty discs cannot be used. Replace with another disc.
The quality of the data recording surface may vary depending on the disc.
Replace with another disc and try again.
Is there dust adhering to the filter of the product rear fan?
Clean the filter.
See “Cleaning the Air Vents” in the PP-100N User’s Guide for the filter cleaning
procedure.
Unable to write to disc/
Unable to read disc
Is the disc being handled correctly?
• Handle the disc correctly by following the disc user’s guide.
• Do not affix adhesive stickers to the disc. This may make recording and
playback of data no longer possible.
• Do not use this product in locations with large amounts of dust or smoke.
This can cause drive writing errors.
See “Disc Handling” in the PP-100N User’s Guide for details on disc handling.
Was the cover opened or the product jolted during publishing?
Do not subject the product to jolts or impacts during disc publishing. The
drive may malfunction, or the disc may become unusable.
Also, do not open the cover during publishing. This could adversely affect the
printing and writing quality of the disc. Pause the job and then open the
cover. See “Pausing jobs” on page 46 in this guide for the procedure for
pausing jobs.
Is your computer compatible with the operating environment of this product?
Use and connect this product to a computer compatible with the operating
environment.
See “Before Installation” in the PP-100N User’s Guide for details.
When copying a disc from the drive, are you logged on with a “computer
administrator” account (user with administrator privileges)?
If you do not log on with a “computer administrator” account, disc copying
from the drive cannot be performed.
Log on to Windows with a computer administrator account, and perform
disc copying from the drive.
Is the printer tray dirty?
Clean the printer tray.
See “Disc recording surface is stained with ink” on page 96 in this guide for
the printer tray cleaning procedure.
If you set [Write Verification] to [Compare] when publishing discs in EPSON Total Disc
Maker, you can check whether data was written to the discs correctly. See the Help file for
EPSON Total Disc Maker for details.
Note
s

Epson DiscProducer PP-100N Specifications

General

Capacity	50 discs
Interface	Ethernet
Product color	Black, Grey
Printing colors	Black, Cyan, Light cyan, Light magenta, Magenta, Yellow
Country of origin	China
Quantity per pack	1 pc(s)
Media types supported	CD-R, DVD-R, DVD+R, DVD-R DL, DVD+R DL
Optical disc diameter	120 mm
Publishing speed (CD)	30 discs/hour
Publishing speed (DVD)	17 discs/hour
Number of CD/DVD drives	2
Compatible operating systems	Windows 7, Windows 8 (32/64 bit), Windows Server 2003 (32/64bit), Windows Server 2008 (32/64bit), Windows Server 2012 (64bit), Windows Vista, Windows XP
Print speed (speed mode)	60 discs/hour
Print speed (quality mode)	42 discs/hour
Print resolution (speed mode)	1440 x 1440 DPI
Print resolution (quality mode)	1440 x 720 DPI
CD write speed	40 x
DVD-R write speed	12 x
Ethernet LAN (RJ-45) ports	1
Ethernet LAN	Yes
Pallet width	800 mm
Pallet height	1011 mm
Pallet length	1200 mm
Pallet width (UK)	1000 mm
Quantity per pallet	6 pc(s)
Quantity per pallet layer	2 pc(s)

Weight and Dimensions

Package depth	725 mm
Package height	525 mm
Package weight	29200 g
Dimensions (WxDxH)	730 x 530 x 522 mm