Cannot Print or Scan
Problem Solving
Read this section if you cannot print or scan as expected or if there are problems when printing. See the following
for solutions to some common problems.
Is the printer turned on?
Solutions
❏ Make sure that the printer is turned on.
❏ Make sure that the power cord is correctly connected.
& “Power Does Not Turn On” on page 148
& “Cannot Solve Problem” on page 151
Is any paper jammed in the printer?
Solutions
If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.
& “Paper Gets Jammed” on page 136
Is the printer itself working properly?
Solutions
❏ If an error message is displayed on the LCD screen, check the error.
❏ Print a status sheet and use it to check if the printer itself can print properly.
& “A Message is Displayed on the LCD Screen” on page 135
Are you having connection problems?
Solutions
❏ Make sure that the cables are properly connected for all connections.
❏ Make sure that the network device and USB hub are operating normally.
❏ If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.
❏ Check the network that your computer and printer are connected to, and make sure that the names of
the networks match.
& “e Printer Cannot Connect to the Network” on page 113
& “e Printer Cannot Connect by USB” on page 112
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 91
Has print data been sent correctly?
Solutions
❏ Make sure there is no print data standing by from a previous job.
Solving Problems
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Cannot Print or Scan
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