Epson Expression Premium XP-7100 Series

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1. Open the ADF cover and remove the jammed paper.

2. Open the document cover.

3. Remove the document mat.

User's Guide

Solving Problems

215

Main Page

Table of Contents4
About this Manual9
Introduction to the Manuals9
Using the Manual to Search for Information9
Marks and Symbols10
Descriptions Used in this Manual11
Operating System References11
Important Instructions12
Safety Instructions12
Printer Advisories and Warnings13
Advisories and Warnings for Setting Up/Using the Printer13
Advisories and Warnings for Using the Printer with a Wireless Connection14
Advisories and Warnings for Using Memory Cards14
Advisories and Warnings for Using the Touchscreen14
Protecting Your Personal Information14
Printer Basics15
Part Names and Functions15
Control Panel19
Icons Displayed in the LCD Screen19
Basic Screen Configuration22
Touch Screen Operations23
Entering Characters24
Viewing Animations24
Displaying a Menu Appropriate to the Operation25
Network Settings27
Network Connection Types27
Ethernet Connection27
Wi-Fi Connection27
Wi-Fi Direct (Simple AP) Connection28
Connecting to a Computer28
Connecting to a Smart Device29
Connecting to a Smart Device over a Wireless Router29
Connecting to an Iphone or Ipad (Ios Devices) Using Wi-Fi Direct30
Connecting to Android Devices Using Wi-Fi Direct33
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct36
Making Wi-Fi Settings from the Printer39
Making Wi-Fi Settings by Entering the SSID and Password39
Making Wi-Fi Settings by Push Button Setup (WPS)40
Making Wi-Fi Settings by PIN Code Setup (WPS)41
Making Wi-Fi Direct (Simple AP) Connection Settings42
Making Advanced Network Settings43
Checking the Network Connection Status44
Network Icon44
Checking Detailed Network Information from the Control Panel44
Printing a Network Connection Report45
Printing a Network Status Sheet51
Replacing or Adding New Wireless Routers52
Changing the Connection Method to a Computer52
Changing to an Ethernet Connection on the Printer's Control Panel53
Changing the Wi-Fi Direct (Simple AP) Settings53
Disabling Wi-Fi from the Control Panel54
Disconnecting Wi-Fi Direct (Simple AP) Connection from the Control Panel54
Restoring the Network Settings from the Control Panel55
Loading Paper56
Paper Handling Precautions56
Available Paper and Capacities57
Genuine Epson Paper57
Commercially Available Paper59
List of Paper Types59
Where to Load Paper60
Loading Paper in the Paper Cassette 161
Loading Paper in the Paper Cassette 264
Loading Paper in the Rear Paper Feed Slot69
Placing Originals72
Available Originals for the ADF72
Placing Originals on the ADF72
Placing Originals on the ADF for 2-Up Copying73
Placing Originals on the Scanner Glass74
How to Place Various Originals76
Placing Photos for Copying76
Placing an ID Card for Copying76
Placing a CD/DVD for Copying Labels76
Placing Multiple Photos for Scanning at the same Time77
Inserting a Memory Card78
Supported Memory Cards78
Inserting and Removing a Memory Card78
Loading a CD/DVD for Printing81
Printable CD/Dvds81
CD/DVD Handling Precautions81
Loading and Removing a CD/DVD81
Printing83
Printing from the Print Photos Menu on the Control Panel83
Basic Operations for Printing Photos83
Printing in Various Layouts87
Printing ID Photos88
Printing Photos with a Template89
Menu Options for Printing from the Control90
Panel90
Printing from the Various Prints Menu on the Control Panel94
Printing Design Paper94
Printing Photos with Handwritten Notes95
Printing Photos Onto a CD/DVD Label96
Related Information "Inserting a Memory Card98
Printing Photos Onto a Jewel Case Jacket99
Printing Original Calendars with a Photo100
Guide to the Select Photo Screen (Tile View)100
Menu Options for Paper and Print Settings100
Loading Paper in the Paper Cassette100
List of Paper Types100
Guide to the Edit Photo Screen100
Printing a Schedule101
Printing Lined Paper102
Printing Original Writing Paper102
Printing an Original Message Card103
Printing a Coloring Book105
Printing from a Computer105
Printing Basics - Windows105
Printing Basics - Mac os107
Printing on 2-Sides110
Printing Several Pages on One Sheet112
Printing to Fit the Paper Size114
Printing Multiple Files Together (for Windows Only)115
Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)116
Printing Using Advanced Features122
Printing Photos Using Epson Easy Photo Print124
Printing a CD/DVD Label with Epson Print CD125
Printing from Smart Devices125
Using Epson Iprint125
Using Epson Print Enabler127
Using Airprint127
Printing from a Digital Camera128
Printing from a Digital Camera Connected by USB Cable128
Printing from a Digital Camera Connected Wirelessly129
Canceling Printing130
Canceling Printing - Control Panel130
Canceling Printing - Windows130
Canceling Printing - Mac os131
Copying132
Copying Basics132
Copying on 2-Sides132
Copying Multiple Originals Onto One Sheet133
Various Copying Methods133
Copying in Various Layout133
Copying Photos134
Copying on a CD/DVD Label136
Menu Options for Copying138
Scanning141
Scanning Using the Control Panel141
Scanning to a Memory Device141
Scanning to a Computer142
Scanning to the Cloud146
Scanning Using WSD148
Scanning from a Computer150
Scanning Using Epson Scan 2150
Scanning from Smart Devices157
Installing Epson Iprint157
Scanning Using Epson Iprint157
Replacing Ink Cartridges159
Checking the Ink Levels159
Checking the Ink Levels - Control Panel159
Checking the Ink Levels - Windows159
Checking the Ink Levels - Mac os159
Ink Cartridge Codes159
Ink Cartridge Handling Precautions160
Replacing Ink Cartridges162
Temporarily Printing with Black Ink165
Temporarily Printing with Black Ink - Windows167
Temporarily Printing with Black Ink - Mac os168
Conserving Black Ink When the Black Ink Is Low (for Windows Only)169
Maintaining the Printer170
Checking and Cleaning the Print Head170
Checking and Cleaning the Print Head - Control Panel170
Checking and Cleaning the Print Head - Windows171
Checking and Cleaning the Print Head - Mac os171
Aligning the Print Head171
Aligning the Print Head - Control Panel172
Cleaning the Paper Path172
Cleaning the Paper Path for Ink Smears173
Cleaning the Paper Path for Paper Feeding Problems174
Cleaning the Scanner Glass176
Cleaning the ADF177
Cleaning the Translucent Film179
Saving Power181
Saving Power - Control Panel181
Menu Options for Settings183
Menu Options for Ink Levels183
Menu Options for Basic Settings183
Sound183
Screen Saver183
LCD Brightness183
Auto Power on183
Power off Timer184
Power off Settings184
Sleep Timer184
Language184
Clear All Settings184
Menu Options for Printer Settings184
Paper Source Setting184
CD/DVD185
CD Inner/Outer185
Stickers185
Thick Paper185
Quiet Mode185
Ink Drying Time185
Bidirectional185
Clear All Settings185
Menu Options for Network Settings185
Menu Options for Web Service Settings186
Menu Options for File Sharing187
Menu Options for Camera Print Settings187
Menu Options for Guide Functions187
Paper Mismatch188
Document Alert188
Auto Selection Mode188
All Settings188
Clear All Settings188
Menu Options for Firmware Update188
Update188
Notification188
Menu Options for Restore Default Settings188
Network Service and Software Information190
Epson Connect Service190
Registering to Epson Connect Service from the Control Panel190
Application for Configuring Printer Operations (Web Config)190
Running Web Config on a Web Browser191
Running Web Config on Windows191
Running Web Config on Mac os192
Windows Printer Driver192
Guide to Windows Printer Driver193
Making Operation Settings for the Windows Printer Driver195
Mac os Printer Driver195
Guide to Mac os Printer Driver196
Making Operation Settings for the Mac os Printer Driver197
Application for Scanning Documents and Images (Epson Scan 2)198
Adding the Network Scanner199
Application for Configuring Scanning Operations from the Control Panel (Epson Event Manager)199
Application for Laying out Photos (Epson Easy Photo Print)200
Application for Printing Text or Images on a Disc (Epson Print CD)200
Application for Printing Web Pages (E-Web Print)201
Application for Scanning and Transferring Images (Easy Photo Scan)201
Software Update Tools (EPSON Software Updater)202
Installing Applications202
Updating Applications and Firmware203
Updating the Printer's Firmware Using the Control Panel203
Uninstalling Applications204
Uninstalling Applications - Windows204
Uninstalling Applications - Mac os205
Solving Problems206
Checking the Printer Status206
Checking Messages on the LCD Screen206
Checking the Printer Status - Windows208
Checking the Printer Status - Mac os209
Removing Jammed Paper209
Removing Jammed Paper from Inside the Printer209
Removing Jammed Paper from the Rear Cover212
Removing Jammed Paper from the Paper Cassette213
Removing Jammed Paper from the ADF214
Paper Does Not Feed Correctly216
Paper Jams217
Paper Feeds at a Slant217
Several Sheets of Paper Are Fed at a Time217
Paper Is Ejected from the Rear Paper Feed Slot Without Being Printed218
CD/DVD Tray Is Ejected218
Original Does Not Feed in the ADF218
Power and Control Panel Problems218
Power Does Not Turn on218
Lights Came on and then Went out219
Power Does Not Turn off219
Power Turns off Automatically219
LCD Screen Gets Dark219
Cannot Pinch in or Pinch out219
The Auto Power on Features Does Not Work219
Cannot Print from a Computer220
Checking the Connection (USB)220
Checking the Connection (Network)220
Checking the Software and Data221
Checking the Printer Status from the Computer (Windows)223
Checking the Printer Status from the Computer (Mac OS)224
When You Cannot Make Network Settings224
Cannot Connect from Devices Even Though Network Settings Are no Problems224
Checking the SSID Connected to the Printer226
Checking the SSID for the Computer227
Cannot Print from an Iphone or Ipad228
Printout Problems228
Printout Is Scuffed or Color Is Missing228
Banding or Unexpected Colors Appear228
Colored Banding Appears at Intervals of Approximately 2.5 CM229
Blurry Prints, Vertical Banding, or Misalignment229
Print Quality Is Poor230
Paper Is Smeared or Scuffed231
Paper Is Smeared During Automatic 2-Sided Printing232
Printed Photos Are Sticky232
Images or Photos Are Printed in Unexpected Colors232
Colors Differ from What You See on the Display233
Cannot Print Without Margins233
Edges of the Image Are Cropped During Borderless Printing233
The Position, Size, or Margins of the Printout Are Incorrect234
Multiple Originals Are Copied Onto a Single Sheet234
Printing Position of Photo Stickers Is Incorrect234
The Printing or Copying Position on a CD/DVD Is Incorrect235
Printed Characters Are Incorrect or Garbled235
The Printed Image Is Inverted235
Mosaic-Like Patterns in the Prints236
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image236
Moiré (Cross-Hatch) Patterns Appear in the Copied Image236
An Image of the Reverse Side of the Original Appears in the Copied Image236
The Printout Problem Could Not be Cleared236
Other Printing Problems237
Printing Is too Slow237
Printing Slows down Dramatically During Continuous Printing238
Cannot Cancel Printing from a Computer Running Mac os X V10.6.8238
Cannot Start Scanning238
Cannot Start Scanning When Using the239
Control Panel239
Scanned Image Problems239
Uneven Colors, Dirt, Spots, and so on Appear239
When Scanning from the Scanner Glass239
Adf239
The Image Quality Is Rough240
Offset Appears in the Background of Images240
Text Is Blurred240
Moiré Patterns (Web-Like Shadows) Appear240
Cannot Scan the Correct Area on the Scanner Glass241
Cannot Preview in Thumbnail241
Text Is Not Recognized Correctly When Saving as a Searchable PDF241
Cannot Solve Problems in the Scanned Image242
Other Scanning Problems243
Scanning Speed Is Slow243
Scanning Stops When Scanning to Pdf/Multi-TIFF243
Other Problems243
Slight Electric Shock When Touching the Printer243
Operation Sounds Are Loud243
Cannot Save Data to a Memory Device244
Application Is Blocked by a Firewall (for Windows Only)244
Is Displayed on the Photo Selection Screen244
Appendix245
Technical Specifications245
Printer Specifications245
Scanner Specifications246
Interface Specifications247
Network Function List247
Wi-Fi Specifications248
Ethernet Specifications248
Security Protocol248
Supported Third Party Services248
External Storage Device Specifications249
Supported Data Specifications250
Dimensions250
Electrical Specifications250
Environmental Specifications251
System Requirements251
Regulatory Information252
Standards and Approvals252
Restrictions on Copying253
Transporting and Storing the Printer253
Where to Get Help256
Technical Support Web Site256

Epson Expression Premium XP-7100 Series - Page 215

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