Epson Stylus Pro 4900/Epson Stylus Pro 4910 Revision A
TROUBLE SHOOTING Remedies for Service Call Error 52
Confidential
113B
CR Motor 
over speed error
Detects that it is being driven at an irregularly faster speed 
than the specified value just before stopping.
 Irregular load
 CR Encoder failure
 SUB Board is damaged.
 CR Motor driver failure
Carry out “Encoder Check” to check if the CR Encoder 
functions normally. (See P.399)
1. Replace the CR Encoder. (See 
P.170)
2. Replace the SUB-B Board. (See 
P.162)
3. Replace the Main Board. (See 
P.152)
113C
CR Motor 
reversing error
Detects accumulatively more than the specified number of 
times that it is being driven in the opposite direction to the 
specified driving direction.
 The polarity of CR Encoder cable is opposite.
 The polarity of CR Motor cable is opposite.
 Slipping of the teeth of CR Timing Belt
 CR Encoder failure
1. Check the following connection and installation direction.
 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-B Board (CN204)
2. Check if the tension of the CR Timing Belt is proper. (See 
P.319)
3. Carry out “Encoder Check” to check if the CR Encoder 
functions normally. (See P.399)
1. Adjust the tension of the CR 
Timing Belt. (See P.319)
2. Replace the CR Encoder. (See 
P.170)
113D
CR Motor 
driving time-out error
Detects that the driving period is irregularly long.
 Irregular load
 Firmware becomes out of control.
 ---
Replace the Main Board. (See 
P.152)
113E
CR Motor 
velocity deviation error
Detects, when accelerating/decelerating the motor, that it is 
being driven at an irregularly faster speed than the specified 
value.
 Irregular load
 CR Encoder failure
 CR Motor failure
 SUB Board is damaged.
 CR Motor driver failure
1. Carry out “Encoder Check” to check if the CR Encoder 
functions normally. (See P.399)
2. Carry out “Motor Measurement Adjustment (CR Motor)” to 
check if the CR Motor functions normally. (See P.393)
1. Replace the CR Encoder. (See 
P.170)
2. Replace the CR Motor. (See 
P.168)
3. Replace the SUB-B Board. (See 
P.162)
4. Replace the Main Board. (See 
P.152)
113F
CR Motor 
lock error
Detects that it is being driven at an irregularly slower speed 
than the specified value.
 CR Encoder cable is damaged.
 CR Motor cable is damaged.
 Irregular load
 CR Encoder failure
 CR Motor failure
1. Check the following connection for disconnection and 
damage.
 CR Encoder to SUB Board (CN102)
 CR Motor to SUB-B Board (CN204)
2. Carry out “Encoder Check” to check if the CR Encoder 
functions normally. (See P.399)
3. Carry out “Motor Measurement Adjustment (CR Motor)” to 
check if the CR Motor functions normally. (See P.393)
1. Replace the CR Encoder. (See 
P.170)
2. Replace the CR Motor. (See 
P.168)
Code Error Name Cause Check Item Remedy