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ESI IP 200 User Manual

ESI IP 200
93 pages
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Installation Manual
0450-0196
Rev. D

Table of Contents

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ESI IP 200 Specifications

General IconGeneral
TypeIP Phone
SpeakerphoneYes
Headset JackYes
Ethernet Ports2
Power over Ethernet (PoE)Yes
ProtocolsSIP
DisplayLCD
Supported CodecsG.711, G.729

Summary

About ESI

General description

Telephone system features

Lists the robust features supported by the IP Series PBXs, including expansion.

Remote network features (VoIP)

Describes extending PBX operation to remote locations via high-speed data.

Voice mail features

Details the system's voice mail capabilities, including port count and message types.

Call-handling features

Outlines features for managing calls, such as auto-paging and system-wide hold.

Auto attendant features

Describes auto attendant capabilities like levels, branches, and call routing.

ACD features

Explains how ACD routes calls for quick answering and displays queue information.

Hardware overview and installation

IP 200

Details the rack-mountable IP 200 hardware specifications and module components.

IP 40

Describes the smaller IP 40 model, its dimensions, and component layout.

Remote Network Card (RNC)

Explains the RNC's role in supporting remote IP phones and multi-site installations.

Port card options

Lists available port cards and the system configurations they create.

IP Feature Phones

Describes the IP Feature Phone's features, display, and connectivity options.

64-Key Expansion Console

Details the 64-Key Expansion Console's function and connection to the IP Feature Phone.

Cautions

Component Safety Precautions

Provides safety warnings for power supply, fuse, and battery handling.

Regulatory information

Compliance Details

Covers FCC and Industry Canada compliance, registration, and ringer equivalence.

Hardware installation

Site location

Guides on choosing an appropriate, dry, clean, and accessible location for the IP PBX.

Network design

Discusses the impact of network design on IP telephony and the use of analysis tools.

Site cabling requirements

Specifies data network cabling standards (IEEE 802.3, EIA/TIA 568B) for reliable installation.

Rack-mounting the IP 200

Step-by-step instructions for mounting the IP 200 chassis in a 19-inch rack.

Wall-mounting the IP 200

Instructions for mounting the IP 200 chassis onto a wall.

Rack-mounting the IP 40

Steps for mounting the IP 40 chassis in a 19-inch rack using optional ears.

Port card installation/removal

Details the procedure for safely adding or removing port cards from the IP PBX.

Memory Module

Describes the Memory Module's function and notes on replacement.

LED functions

Explains the meaning of various LEDs on the IP PBX and port cards for status feedback.

External connections

Grounding instructions

Outlines proper grounding conductor requirements and procedures for the IP PBX.

Power

Specifies power requirements, including AC outlet and recommended power supply.

UPS

Recommends using an uninterruptible power supply for system protection and uptime.

MOH port

Describes the MOH port for connecting external music or custom recordings.

Serial ports

Details the two DB9F serial connectors for communication and diagnostics.

Maintenance Port

Explains using the Maintenance Port for PC connection, programming, and diagnostics.

Ethernet connection

Guides on connecting the IP PBX to the Ethernet network using Category-5 cable.

Port cards

303 CO-and-analog port card

Details the 303 card's support for CO lines and analog devices, including pinouts.

600 CO line port card

Describes the 600 card's support for six loop-start CO lines and Caller ID.

Digital Line Card (DLC)

Explains the DLC's support for T1/PRI connections and channel configurations.

Station connection

Guides on connecting IP Feature Phones to the Ethernet network and PC.

64-Key Expansion Console connection

Details connecting the 64-Key Expansion Console to the IP Feature Phone.

TAPI phone installation

Covers TAPI compliance and ESI TAPI driver installation for PC integration.

Remote IP Feature Phone installation

Refers to the manual for installing Remote IP Feature Phones.

System programming: an introduction

Programming keys

Explains the function of programming keys used in the system's interface.

Entering alphanumeric characters

Guides on entering names and characters using the dial pad and scroll keys.

System fixed numbering plan

Lists the system's fixed numbering plan for various functions and extensions.

System programming overview

System parameters

Covers system parameters like initialization, passwords, and timing settings.

CO line programming

Details programming for analog, T1, and PRI CO lines, including access and denial.

Extension programming

Explains defining extensions, routing, feature authorization, and departments.

Auto attendant programming

Covers programming the auto attendant, including branches, greetings, and modes.

Voice mail programming

Details voice mail settings, message length, purge control, and mailbox types.

Recording

Covers recording system prompts, directory names, and message-on-hold.

Reports

Explains generating system reports for programming, usage, and statistics.

IP programming

Covers programming local IP PBX, remote IP phones, and Esi-Link capabilities.

Entering Installer programming mode

Accessing user station programming

Function 1: System parameters

Function 11: Initialize

Resets system components and software to their initial state, erasing data.

Functions 12 and 13: Installer and Administrator passwords

Covers setting and managing Installer and Administrator passwords for system access.

Function 14: Set time/date

Guides on setting the system's current time and date accurately.

Function 15: System timing parameters

Adjusts various system timing parameters for call handling and features.

Function 156: Cell phone delay

Adds delay before system prompts for easier message pickup via cellular phones.

Function 16: System feature parameters

Configures system-wide features like recording alerts, connect tones, and system hold.

Function 17: System speed-dial

Allows programming system-wide speed-dial names and associated numbers.

Function 18: Serial maintenance port baud rate

Sets the baud rate for the serial ports used for SMDR and maintenance.

Function 2: CO lines

Function 21: CO line programming

Programs analog, T1, or PRI CO lines, including day/night routing and answer assignments.

Choose CO lines to program

Selects specific CO lines for programming using the system's programmable keys.

Naming the CO lines

Assigns custom names (up to 10 characters) to programmed CO lines for easier identification.

Outbound CO line groups

Assigns CO lines to groups for managing outgoing call routing and access.

Answer ring assignment

Sets destinations for incoming calls based on ring count for day and night modes.

Function 211: Analog CO line programming

Programs analog COs for day and night modes, selecting trunk groups and ring assignments.

Function 212: T1 programming (DLC)

Programs T1 trunks and line parameters for the Digital Line Card (DLC).

Function 2121: CO line programming

Configures CO lines on a DLC for T1, including trunk type emulation and ring assignments.

Function 213: PRI programming

Programs ISDN PRI cards, covering channels, DID, and answer ring assignments.

Function 2132: Line Build Out

Adjusts the line build-out level for T1 port cards based on application (CSU/DSX-1).

Function 2133: CSU Emulation

Enables CSU emulation for testing purposes, with options for loopback tests.

Function 2134: Switch protocol selection

Selects the appropriate switch protocol for carrier compatibility (e.g., DMS100, 5ESS).

Function 2135: DID

Enables or disables Direct Inward Dialing (DID) for the entire PRI span.

Function 22: CO access/denial tables

Manages access and denial tables for CO lines, including Centrex/PBX codes.

Function 221: Centrex/PBX access code

Sets the dial access code used to gain CO line access from Centrex or another PBX.

Function 222: Toll restriction exception tables (system-wide)

Defines exceptions to toll restriction rules for specific numbers or call types.

Function 223: ARS

Configures Automatic Route Selection (ARS) to route calls based on carrier or line group.

Function 224: DID and DNIS translation table

Translates DID/DNIS numbers to destinations like extensions, mailboxes, or departments.

Function 225: Pilot number table

Manages pilot numbers for PRI spans, enabling routing based on channel allocation.

Function 23: CO line parameters

Adjusts parameters for CO lines, including receive volume and disconnect detection.

Function 231: Analog line receive volume

Adjusts the gain of the receive volume for analog CO lines for optimal DTMF detection.

Function 232: Analog line disconnect

Sets the system to detect open loop intervals for faster call disconnect.

Function 233: T1 line receive volume

Adjusts the receive volume level for T1 lines based on signal level.

Function 234: PRI receive volume

Adjusts the receive volume level for PRI lines based on signal level.

Function 24: Caller ID

Activates and configures Caller ID display and auto callback features.

Function 3: Extension programming

Function 31: Extension definition and routing

Defines extensions, their types (IP/Analog), names, CO line groups, and call forwarding.

Remote IP Feature Phones

Details programming for remote IP Feature Phones, including IP and MAC addresses.

Analog ports

Explains programming analog ports for phones, ringers, fax, modems, and door phones.

Paired IP Feature Phone/analog phone operation

Describes setting up an IP Feature Phone with a cordless phone for roaming.

Overhead paging interface

Guides on connecting an overhead paging device to the IP PBX system.

Function 32: Extension feature authorization

Controls user access to features like call waiting, DND, toll calls, and speed dial.

Trunk-to-trunk transfer

Enables station users to initiate trunk-to-trunk transfers for call handling.

Function 33: Department programming

Sets up departments or hunt groups, defining hunting methods and call forwarding.

ACD

Configures ACD departments to present calls to the longest idle logged-on agent.

Pick-up only

Designates a department as a pick-up group for calls not directly routed.

Function 35: Extension button mapping

Allows system-wide programming of programmable feature keys on IP Feature Phones.

Station or mailbox key

Programs keys for station access, mailbox transfer, or department/guest mailbox access.

Speed dial key

Configures keys for direct dialing of phone numbers or system speed dial entries.

Feature keys

Details individual station programming for various feature keys like paging or call forward.

Virtual Mailbox Key

Creates Virtual Mailbox Keys to indicate message status and provide direct pickup.

Private Line key

Assigns a CO line key to enable outbound access for a private line.

Function 4: Auto attendant programming

Function 41: Auto attendant branch programming

Programs auto attendant branches (menu, GoTo, directory) for call routing and prompts.

GoTo branch types

Explains different types of GoTo branches for transferring calls to destinations.

GoTo: Dial

Configures a GoTo branch to blind-transfer calls to an extension or department.

GoTo: Mailbox

Routes calls to a user, guest, group, or cascade paging mailbox.

GoTo: Branch

Allows jumping to other branches or repeating menus within the auto attendant.

GoTo: Outdial:

Configures outdialing options for transferring calls to external numbers.

Directory branch

Connects callers to employees by selecting names from an alphabetical list.

Destination

Specifies destinations for branches, including sub-branches, mailboxes, or outdial numbers.

Function 42: Announce extension number

Sets whether the system announces extension numbers before transferring calls.

Function 43: Automatic day/night mode table

Programs the day/night mode schedule and associated greetings for call routing.

Remote setting of day, night, holiday and auto modes

Remotely changes system modes and re-records greetings for special circumstances.

Function 5: Voice mail programming

Function 51: Maximum message length

Sets the maximum duration allowed for voice messages and recordings.

Function 52: Message purge control

Configures automatic erasure of old messages to manage system memory space.

Function 53: Guest/info mailboxes

Programs guest and info mailboxes for personnel or information dissemination.

Function 54: Group mailboxes and the broadcast mailbox

Sets up group mailboxes for multiple users and a broadcast mailbox for system-wide messages.

Function 55: Message notification

Programs notification methods (phone/pager) for new voice messages.

Function 551: Station delivery options

Configures phone number, delay, attempts, and quiet periods for message notification.

Function 552: Delivery/paging parameters

Sets CO line access, maximum lines, and pager dialing pause for message delivery.

Function 56: Cascade paging mailboxes

Configures cascade paging mailboxes for escalating levels of paging notification.

Function 57: Q & A mailboxes

Creates Q&A mailboxes for recording questions and collecting caller responses.

Function 58: Message move and delete

Enables options for moving messages and saving copies or deleting them after moving.

Function 6: Recording

Function 61: Re-record system prompts and ID branches

Allows re-recording of system prompts and auto attendant branch greetings.

System prompts

Lists and describes various system prompts like busy, no answer, and hold prompts.

Function 62: Record directory names

Records names for directory branches, associating them with extension numbers.

Function 63: Message-on-hold (MOH) programming

Configures message-on-hold sources, including external music and custom recordings.

Function 633: MOH volume

Adjusts the output volume for custom recorded message-on-hold sources.

Function 7: Reports

SMDR port

Details connecting to the SMDR port for real-time call record output.

Reporting conventions and rules

Explains call record generation rules and conventions for call accounting systems.

Maintenance port

Describes using the Maintenance Port for PC connectivity and system management.

Using the PC program, Esi-Access

Guides on connecting and using the Esi-Access PC program for system administration.

Report printing

Provides instructions for printing system reports to a printer or PC.

Reporting functions

Lists available reporting functions for system programs, lines, extensions, and voice mail.

Function 8: IP PBX programming

Function 82: Local IP PBX programming

Programs the local IP PBX for communication with phones and other IP PBXs.

Function 821: Program IP PBX addresses

Assigns the IP address to the IP PBX and notes its MAC address requirement for Esi-Link.

Enter gateway's IP address

Sets the IP address of the gateway's LAN interface for the IP PBX.

Assign UDP port

Configures UDP ports for system security and traffic management.

Function 822: Assign IP address pool for local IP phones

Defines the IP address range to be used by local IP phones on the network.

Function 823: Remote channels

Sets the number of available remote channels for Remote IP Feature Phones.

Function 83: Esi-Link programming

Programs information for Esi-Link operation between multiple IP PBXs at different locations.

Function 833: Deleting an Esi-Link location

Provides steps to delete previously entered Esi-Link site information.

Function 834: Programming Esi-Link publish

Configures extensions and mailboxes to be published for Esi-Link lamp appearance updates.

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