8
WARRANTY INFORMATION –
NORTH AMERICA
North American dealers should use the following information.
Warranty Allowance Claims
All warranty allowance claims should be entered online when pos-
sible. When a written warranty Allowance Request Form,
P/N 773629, is required it should be mailed to:
BRP US Inc.
After Sales Support
P.O. Box 597
Sturtevant, WI 53177
Warranty parts returned with a Warranty Allowance Request Form,
P/N 773629, should be shipped to:
U.S. dealers ship to:
BRP US Inc.
After Sales Support
300 Sea Horse Drive Dock 5
Waukegan, IL 60085
Canadian dealers ship to:
BRP Warranty Returns – Waukegan
c/o Affiliated Global Logistics
500 Carlingview Drive
Etobicoke, ON M9W 5R3
Prior Authorization Required for Parts and
Accessories Warranty
If a replacement part or a dealer-rebuild fails, contact
Evinrude/Johnson After Sales Support. Dealers are not authorized
to rebuild assemblies without prior authorization.
Have your dealer number, the engine model and serial number,
part number and invoice date available.
Certain parts or assemblies may require additional documentation:
• BRP invoice for the assembly
• installation work order
• previous work order for original repair
• sales receipt (over the counter sales)
Refer to “Parts and Accessories Claims” in the current Warranty
Procedures Manual.
B.E.S.T. Warranty
As outboards enter the service period of a B.E.S.T. contract, there
are several requirements that dealers and customers should be
aware of:
• A 300 hour service (or 3 year inspection) on every outboard
• An inspection report must be provided before any B.E.S.T con-
tract repairs are performed
• Engine must have less than 1000 hours
• There is a $50.00 deductible for each B.E.S.T. contract repair
• Dealers must qualify all engine repairs for outboards with
B.E.S.T. coverage
Refer to Administrative Bulletin 2010-04(A) for complete details
and coverage checklist.
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