10
FIELD SERVICE AND TRAINING
Dealers outside of North America should contact their regional
office. Refer to Dealers – Outside North America (BRP Interna-
tional Offices) on p. 7.
Dealers – North America
Technical Service Representatives –
Applications Engineers (TSR-AE’s)
TSR–AE's support both Dealer and OEM Partners. TSR–AE tech-
nical support visits are coordinated through the After Sales Support
Call Center. Dealer and OEM Technicians should first contact the
After Sales Support Center Team to resolve technical issues. Con-
tact them at 1-800-888-4662 and follow the prompts.
TSR-AE's provide the following dealer support:
• Service department development assistance (Service Evalua-
tions and goal setting)
• Feedback reports for product and business trends
• Technical support of BRP Outboard Engine products
• Customer Relations
• Serve as instructors at Dallas, Tacoma and Laval Training Cen-
ters
TSR's provide the following OEM partner support:
• All aspects of rigging, technical training to ensure safety and
maximum performance for BRP powered boats
• Feedback reports for product and business trends
• Preparation and distribution of Performance Reports
Training
Schedule training online (www.DealerPort.com). For questions
contact the Technical Training Center.
Training courses are offered at the following locations:
• Waukegan, Illinois
• Morrow, Georgia
• Tacoma, Washington
• Laval, Quebec
• Dallas, Texas
Technician Certification
Technicians who achieved "Certified" status between June 2005
and June 2006 must attend the Outboard Certification Course by
May 30, 2011. Certified status WILL EXPIRE soon for technicians
who fall into this category.
Technicians who achieved "Certified" status prior to June 2005
were required to return in prior training seasons. Certified status is
EXPIRED for technicians who fall into this category. They should
return as soon as possible to recertify.
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