DAZZLER
TM
system manual Part I : installation & operation 5.8
Using this address instead of the address of a person will ensure that your request will be
handled even if your usual correspondany is absent.
For support, it is recommended to use the ”sav@fastlite.com address, info@fastlite.com havinga
different purpose, being used mainly for commercial inquiries.
We cannot help you without the serial number of the generator, found on the back panel for
older units and on the front panel for recent systems.
5.8.3 Screen captures
To help us understanding your problem please send us a copy of your parameters directory (see
subsubsection 5.5.1) along with as much screenshots as possible. At the minimum, copies of
the main window and of the Monitor->Configuration will be greatly appreciated.
Parameters set should put in a ZIP archive, while the screen dumps should be stored as PNG,
as this format uses 20 times less space than the default Windows BMP
12
.
Checklist for submitting problems
the serial number of the generator
the parameters set folder (one ZIP file)
screen capture of monitor → configuration (PNG format)
screen capture of main GUI window (PNG format)
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Irfanview is free software is useful to perform screen captures using little space and conversions between
image formats. It can be obtained at: https://www.irfanview.com/main download engl.htm
V3.00 - 8
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