Troubleshooting
22
When a malfunction occurs, it may not be serious and can be corrected easily. The follow-
ing describes the most common problems and solutions. Please refer to the following be-
fore calling FLIR Technical Support:
Error
Possible Causes Solutions
• System is not receiving
power, or is not powering up.
Cable from power adapter is
loose or is unplugged.
• Confirm that all cables are
connected correctly.
• Confirm that the power
adapter is securely con-
nected to the back of the unit.
Cables are connected, but sys-
tem is not receiving sufficient
power.
• Confirm that the system is
powered on (LED indicators
should be ON).
• If the unit is connected
through a power bar or surge
protector, try bypassing the
bar and connecting the
power directly to the wall
outlet.
• Confirm that there is power at
the outlet:
◦ Connect the power cable
to another outlet.
◦ Test the outlet with anoth-
er device (such as a lamp
or phone charger).
• Hard drive is not detected by
the system.
Hard drive cables are loose or
not properly connected.
Remove the housing and check
that hard drive cables are firmly
connected.
There is no hard drive in the
system.
Open the housing and install
compatible hard drive. Make
sure to format the drive after in-
stalling. For details, see 21 Hard
Drive Installation, page 198.
• Hard drive is full (0%) and
the unit is no longer
recording.
Overwrite is not enabled. From the Main Menu, select
> Setting > Gener-
al > General. Select Overwrite
under HDD Full and click OK.
• There is no picture on moni-
tor/TV after connecting it to
the NVR.
Monitor/TV not detected by NVR. Power off the monitor/TV and the
NVR. Power on the monitor/TV,
and then power on the NVR.
Input channel for NVR not se-
lected on monitor/TV.
Ensure that the monitor/TV is set
to the input channel that the
NVR is connected to.
Video cable is loose or has be-
come disconnected.
Check the video cable connec-
tion to the NVR and the monitor/
TV.
• Mouse not detected by
system.
Mouse cable is not firmly con-
nected to the system, or the
mouse is not connected to the
system.
Firmly connect the mouse cable
to one of the USB ports.
System needs to be reset Power off the system (disconnect
power cable). Firmly connect a
USB mouse to one of the USB
ports. Reconnect the power
cable.
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