172 Troubleshooting
Wrinkled/Stained Paper
Problem Action
The output is wrinkled.
The output is stained.
Verify that the correct print media is being used.
See also:
• "Usable Print Media" on page 74
• "About Print Media" on page 72
If not, use the print media recommended for the printer.
If the problem persists, ensure that the envelope switches and levers of the fusing unit are
set to the correct position.
Ensure that the envelope switches and levers of the fusing unit are set to the correct
position.
When printing on an envelope, set the printer to the envelope mode.
See also:
• "To Set the Printer to the Envelope Mode" on page 83
If the problem persists, check the wrinkle of the envelope.
When printing on print media other than envelopes, cancel the envelope mode.
See also:
• "To Cancel the Envelope Mode" on page 84
If the problem persists, contact the Fuji Xerox local representative office or an authorized
dealer.
Envelopes may get wrinkled depending on their paper type and condition.
Check whether the wrinkle of the four edges of the envelope is within 30 mm.
If the wrinkle of the four edges of the envelope is within 30 mm, this type of wrinkle is
considered normal. Your printer is not at fault.
If not, load the envelopes in the bypass tray properly.
Load the envelopes in the bypass tray properly.
If the problem persists, contact the Fuji Xerox local representative office or an authorized
dealer.
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