Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown be-
low. For details on the maintenance service, refer to "Maintenance Service" (page
68).
● The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Model name
Serial number
Device ID label
ETERNUS Web GUI screen
ETERNUS CLI (“show enclosure-status” command)
Output example for the ETERNUS DX500 S3
Model name - Serial number
CLI> show enclosure-status
Storage System Name [ETERNUS DX500 S3]
Enclosure View
Model Upgrade Status [Not Upgraded]
Model name
Serial number
Serial Number [xxxxxx]
Model Name [ETxxxxxx]
:
● Details about the Trouble, Any Actions Taken, and the Results of These Actions
● The Devices That Are Connected to the
ETERNUS DX
•
The models of the server and network devices
•
The power synchronized unit model
•
The UPS model
● Log/Dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "ETERNUS Web GUI User's Guide".
7. Troubleshooting
Required Information for Inquiries
77
FUJITSU Storage ETERNUS DX500 S4/DX600 S4, ETERNUS DX500 S3/DX600 S3 Hybrid Storage Systems
Operation Guide (Basic)
Copyright 2018 FUJITSU LIMITED
P3AM-7742-12ENZ0
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