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Troubleshooting
The following table contains various hints and tips to get the best performance from your TV. If you require additional
assistance, please call our our customer care center on 1300 725 885.
The TV does not operate properly.
The TV does not respond
when pressing any buttons
• The TV may freeze up during use. Disconnect the mains plug from the mains
socket for a few minutes. Reconnect the mains plug and try to operate it again
as usual.
TV cannot be switched on
• Check that the TV is connected to the mains supply is switched on.
• Make sure all connected AV devices are switched off before switching on your
TV.
The remote control does not
work
• Check to see if there are any objects between the TV and the remote control
causing an obstruction. Ensure that you are pointing the remote control directly
at the TV.
• Ensure that the batteries are installed with the correct polarity (+ to +, - to -).
• Install new batteries.
Power is suddenly turned off
• Check the power of the TV. The mains supply maybe interrupted.
• Check if the sleep timer is set.
• Check whether the Auto Standby is activated.
The video function does not work.
No Picture & No Sound
• Check whether the TV is switched on.
• Try another channel. The problem may be caused by the broadcaster.
Picture appears slowly after
switching on
• This is normal, the image is muted during the TV startup process. Please contact
your service centre, if the picture has not appeared after five minutes.
No or poor colour or poor
picture
• Adjust the settings in the PICTURE menu.
• Try another channel. The problem may be caused by the broadcaster.
• Check if the video cables are connected properly.
Horizontal / Vertical bar or
picture shaking
• Check for local interference such as an electrical appliance or power tool.
Poor reception on some
channels
• Station or cable channel may be experiencing problems, tune to another station.
• Station signal is weak, reposition the aerial for better reception.
• Check for sources of possible interference.
Lines or streaks in pictures • Check aerial (Change the position of the aerial.)
No pictures when connecting
HDMI
• Check if the input source is HDMI.
Picture appears in wrong ratio
• Adjust the Aspect Ratio settings in the PICTURE menu or press the ASPECT
button on the remote control.
The audio function does not work.
Picture OK but no sound
• Press the VOL + / – buttons on the rear panel of the TV or the VOL / on
the remote control.
• Sound muted? Press the
button.
• Try another channel. The problem may be caused by the broadcaster.
No output from one of the
speakers
• Adjust the Balance settings in the SOUND menu.
Unusual sound from inside
the TV
• A change in ambient humidity or temperature may result in an unusual noise
when the TV is switched on or off and does not indicate a fault with the TV.
No sound when connecting
HDMI
• Check if the input source is HDMI.
Audio noise • Keep the RF coaxial cable away from other connected cables.
Distorted sound
• Adjust the SOUND MODE setting in the SOUND menu, depending on the
type of program you are watching.
G24HTC16_IB_160630-V2_Annie.indd 67 30/6/16 下午6:06
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