Hesai Pandar64 User Manual

7. Troubleshooting
If the following procedures cannot solve your problem, please contact Hesai technical support.
Symptoms
Points to check
Indicator light is off on the
connection box.
Make sure that the following conditions are met:
•
The power adapter is properly connected and in good condition.
•
The connection box is intact.
•
The input voltage and current satisfy the requirements in Section 2.3 Connection box (optional).
Afterward, power on the lidar again and check if the symptom persists.
Motor is not running.
Make sure that the following conditions are met:
•
The power adapter is properly connected and in good condition.
•
The input voltage and current satisfy the requirements in Section 1.4 Specifications and Section 2.3 Connection
box (optional).
•
Web control can be accessed (see Cannot open web control).
•
The lidar is not in standby mode; this can be confirmed using web control or PTC commands.
•
If a connection box is used, the connection box is intact.
Afterward, power on the lidar again and check if the symptom persists.
Motor is running, but no
output data is received,
neither by Wireshark nor by
PandarView 2.
Make sure that the following conditions are met:
•
Ethernet cable is properly connected (by unplugging and plugging again).
•
Destination IP and Azimuth FOV are correctly set and Firmware of Sensor Version is correct; this can be confirmed
using web control or PTC commands.
•
The lidar is emitting laser light; this can be confirmed using an infrared camera, an infrared sensor card, or a
phone camera without an infrared filter.
Afterward, power on the lidar again and check if the symptom persists.
Pandar64
-66-

Hesai Pandar64 Specifications

General

Brand	Hesai
Model	Pandar64
Category	Measuring Instruments
Language	English