46
Error Code Description Corrective Actions
E019
The temperature of the
analyzer is too high.
Please adjust the ambient
temperature to 50°F–95°F
(10°C–35°C), and turn off
the analyzer for 5 minutes,
then turn on the analyzer and
restart the test. If the problem
recurs, please contact Heska's
Technical Support Services.
E020
The coagulation
reaction of PT and/or
aPTT is not activated.
Please retest with a new test
strip. If the problem recurs,
please contact Heska's
Technical Support Services and
use the laboratory method to
perform the test.
E021 PT calculation error.
Please retest with a new test
strip. If the problem recurs,
please contact Heska's
Technical Support Services and
use the laboratory method to
perform the test.
E022
No sample coagulation
of aPTT is detected.
Please retest with a new test
strip. If the problem recurs,
please contact Heska's
Technical Support Services and
use the laboratory method to
perform the test.
E023
aPTT result extremely
high and unreliable.
Please retest with a new test
strip. If the problem recurs,
please contact Heska's
Technical Support Services and
use the laboratory method to
perform the test.
E024
PT result extremely
high and unreliable.
Please retest with a new test
strip. If the problem recurs,
please contact Heska's
Technical Support Services and
use the laboratory method to
perform the test.
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