CHAPTER 6
Troubleshooting
Studio Command Series User Manual 71
Upload and Crossload Troubleshooting
The following table describes solutions to problems encountered while uploading or crossloading
new software versions.
Problem Probable Cause Solution
Not all fixtures on the
link are receiving the
upload.
Fixture(s) are off Power on the fixture(s)
Bad cable(s) Test and replace cable(s) as necessary
Cable(s) disconnected Reconnect cable(s)
Controllers, serial data distributors,
data line Optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
Remove or bypass any incompatible
devices from the data link or move them to
a link position after the Studio Command
fixtures.
Lighting controller is
not able to erase
FlashROM.
The XLR cable(s) disconnected Reconnect XLR cable(s)
Bad cable(s) Replace cable(s)
The fixture’s electrical circuitry is
damaged
Contact High End Systems customer
support.
Lighting controller
does not recognize a
fixture at the assigned
address
Lighting desk was configured with a
fixture at that address, but no
fixtures were found there.
• If there is not a fixture at that address,
ignore this message - if there is a
fixture at that address, verify the fixture
number/DMX start channel.
• Check connections.
• Check to ensure fixture is turned on.
Controllers, serial data distributors,
data line optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
Remove or bypass the offending devices
from the data link or move them after the
Studio Command fixtures.
The fixture’s LED
displays: BOOT DIFF
ERR
New software included a new boot
code.
Accept and store the new boot code (see
Copying the Boot Code (BOOT) on page
33).
Fixtures are not
crossloading.
Controllers, serial data distributors,
data line Optoisolators, or fixture(s)
using RS-422 communication is
connected before Studio Command
fixtures on the link.
Remove or bypass any offending devices
from the data link or move them after the
Studio Command fixtures.
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