HIKVISION iDS-7700NXI-I4/16P/16S Series - Frequently Asked Questions; Why Is There a Part of Channels Displaying No Resource or Turning Black Screen in Multi-Screen Live View; Why Is the Video Recorder Notifying the Stream Type Is Not Supported

Figure 16-2 Device Command
16.4 Frequently Asked
Quesons
16.4.1 Why is there a part of channels displaying “No Resource” or turning black
screen in mul-screen live view?
Reason
1. Sub-stream resoluon or bitrate sengs is inappropriate.
2.
Connecng sub-stream failed.
Soluon
1. Go to Camera → Video Parameters → Sub-Stream . Select the channel, and turn down the
resoluon and max. bitrate (resoluon shall be less than 720p, max. bitrate shall be less than
2048 Kbps).
Note
If your video recorder noes not support this funcon, you can log in to the camera, and
adjust video parameters via web browser.
2. Properly set the sub-stream resoluon and max. bitrate (resoluon shall be less than 720p, max.
bitrate shall be less than 2048 Kbps), then delete the channel and add it back again.
16.4.2 Why is the video recorder
nofying the stream type is not supported?
Reason
The camera encoding format mismatches with the video recorder.
Network Video Recorder User Manual
187