Only use the shipping carton that the E-bike was delivered in. Be careful to protect the E-bike from
impact when packing it. When returning, the battery must be inserted into the battery holder
provided with the bicycle and locked.
Return of E-bikes
E-bikes with batteries that have mechanical or electrical defects may not be shipped. Please contact
the manufacturer's customer service department for more information.
IMPORTANT
Pack the battery in a padded bag to protect it from impacts and external influences.
If your battery has visible damage or indicates electrical defects, it is generally not allowed for shipment.
Please contact our service team and dispose of the battery properly.
Battery Returns
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