TROUBLESHOOTING
94
PROBLEMPROBLEM PROBABLE CAUSEPROBABLE CAUSE SOLUTIONSOLUTION
h You’re hearing clicks and/or pops
h Voice breakup while talking
h “Busy” prompt in headset when a
button is pressed
h Headset ashing red lights
h You’re intermittently hearing “Lane
1” in headset
The cause could be Radio Frequency
Interference caused by a nearby Wi-Fi
router or Wi-Fi access point.
See Hop Band: Radio Frequency Interference,
Section 3.3.
For further assistance, call HME. *
Only intermittent voice can be heard in
headsets.
Transmitter antenna connectors on base
station transceiver circuit board may be
loose or damaged.
Be certain antennas are screwed securely onto
base station. Check transmitter antenna cable
connections at ANT1 and ANT2 on left side of
transceiver circuit board. Call HME.*
Circuit board may be defective. Call HME.*
VAA level is too sensitive. Reduce VAA level.
Personnel hear customers in ceiling
speaker or headsets, but cannot hear each
other.
Circuit board may be defective. Call HME.*
VAA level is too sensitive. Reduce VAA level.
Personnel hear customers in ceiling
speaker or headsets, but cannot hear each
other.
Circuit board may be defective.
Check to see if A1/A2 and B1/B2 lights on
base station are lit when buttons are pressed.
Call HME.*
Defective headset. Use another headset. Call HME.*
No tone or sound is heard in ceiling
speaker or headsets when vehicle enters
drive-thru lane.
Power interruption may have caused vehicle
detection circuit to be out of balance.
When no vehicle is in the drive-thru lane, reset
vehicle detector.
System may be set for speed team. Be certain speed-team setting is not set to ON.
Connector may be loose.
Check all connectors in base station. Call
HME.*
Personnel cannot hear customers in ceiling
speaker or headsets
There may be loose wires on base station
circuit board.
Check all connections on base station circuit
boards.
System may be set for speed team. Be certain speed-team setting is not set to ON.
Outside speaker, audio circuit board or
vehicle detector board failed.
Call HME.*
VAA attenuation set too high Reduce attenuation.
Headset has intermittent sound.
Battery may be low. Replace battery.
Headset may be defective. Use another headset. Call HME.*
There is still sound in headset after all
customers have been served.
Base station may be set to override position.
On the VEHICLE DETECTION menu, be
certain the Mode setting is in the Normal
position.
Vehicle detector may be locked up.
On the VEHICLE DETECTION menu, select
Reset Veh Detect.
Battery charger is not working.
Charger may not be plugged in.
Be certain charger is plugged in.
If it still is not working, call HME.*
“Registration failed” message heard in
headset. Lights stay red.
Base station power not on.
Be sure HME logo and other lights on base
station are lit.
If no light is lit, be certain power adapter is
plugged into electrical outlet, and is connected
to J3 on base station audio circuit board.
Registration button not pushed. Repeat registration procedure. Call HME.*
* For assistance, call HME at 1-800-848-4468, or email support@hme.com.
To Next Page
Loading...