TROUBLESHOOTING
Imager Duo Operator’s Manual
6.17
Writable media verification failed. After the media was written to,
the data didn't match what was
exported.
Try the function again.
Database image too large for media. Too much data to fit on selected
media type.
If this message appears during database
backup, consult Hologic Technical Support.
Database query failed.
(when viewing Import Results)
A database query failed. Try the function again. If the error persists, con-
tact Technical Support.
Export failed. The export failed. Try again with a different DVD/CD or USB,
depending on what type of media was used.
Make sure the storage media is in the Server
drive.
Export failed due to database error. A database error prevented the
export from succeeding.
Try the function again.
Failed to add the template. A new template could not be
added to the Export menu.
Try to add a template again. Be sure it has a
unique name.
Failed to write to the media. The media type failed to write
properly.
Try again with a different DVD/CD or USB,
depending on what type of media was used.
Make sure the storage media is in the Server
drive.
Failed to delete the template. The template could not be
deleted.
It may have already been deleted by another
user.
Failed to modify the template. A template could not be modi-
fied.
The template has been deleted. It must be rec-
reated.
Failed to start the task. The server was unable to begin
the requested import/export/
backup.
Try the function again.
Failed to update FOI table. An error occurred during data
import.
Contact Technical Support.
Failed to update SlideImage table. An error occurred during data
import.
Contact Technical Support.
Import cannot be performed from the
media.
The storage media in the
server's drive does not have
export data on it.
The storage media may have other data on it.
Only data exported from a ThinPrep Server will
be imported.
Import failed. The import failed. Try the import again.
Make sure the storage media is readable.
Table 6.3: Data Export, Import and Backup Errors
Error Text Possible Cause Corrective Action
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