TROUBLESHOOTING
6.18
Imager Duo Operator’s Manual
Incorrect FOI Count. An error occurred during data
import.
Contact Technical Support.
Initialization error. A server error occurred while
trying to initialize data for the
operation.
Try the function again.
Invalid version of data on import media. The version of data on the stor-
age media can not be imported
into the current database ver-
sion.
Check that the versions match (look at the Help
button).
Media is locked. The Server drive has the storage
media locked for another import/
export.
Wait for any processes to finish. Try again later.
No import data. There is no data on the storage
media to import.
The storage media may be blank or have data
other than export data on it. Use a DVD/CD or
USB that has export data on it.
No slides match export criteria. The user specified export criteria
that doesn't match any data in
the database.
Refine the export parameters to match slide IDs
that are in the database.
Template has been deleted since last
refresh. Recreate the template.
The user tried to modify a tem-
plate that is no longer in the
database. A user on a different
system deleted it.
Recreate the template.
Template name must be unique within the
view.
A template has been created or
changed with a non-unique
name.
Rename the template with a unique name.
The export exceed the maximum allowed
records. Narrow the search criteria and
try again.
Exports are limited to 10,000
records.
Change the export filter parameters to result in
less than 10,000 records being exported.
The media is not blank. The DVD/CD or USB in the writ-
able drive on the server is not
blank.
Place a blank, writable storage media in the
Server drive.
The media is not ready. Be sure there is a
DVD/CD or USB in the drive on the server.
The storage media drive is not
ready.
The writable media is not ready to be read yet.
Try the function again. The disk drive may be
open.
Table 6.3: Data Export, Import and Backup Errors
Error Text Possible Cause Corrective Action
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