gtap.genetec.com | Honeywell Galaxy Control Panel Integration Guide 5.2 46
EN.550.007-V5.2.C4(3) | Last updated: March 11, 2014
Technical support
Genetec Technical Assistance Center (GTAC) is committed to providing its worldwide clientele
with the best technical support services available. As a Genetec customer, you have access to the
Genetec Technical Assistance Portal (GTAP), where you can find information and search for
answers to your product questions.
• Genetec Technical Assistance Portal (GTAP). GTAP is a support website that provides in-
depth support information, such as FAQs, knowledge base articles, user guides, supported
device lists, training videos, product tools, and much more.
Prior to contacting GTAC or opening a support case, it is important to look at this website for
potential fixes, workarounds, or known issues. You can log in to GTAP or sign up at
https://gtap.genetec.com.
• Genetec Technical Assistance Center (GTAC). If you cannot find your answers on GTAP, you
can open a support case online at https://gtap.genetec.com. For GTAC's contact information in
your region see the Contact page at https://gtap.genetec.com.
NOTE Before contacting GTAC, please have your System ID (available from the About button in
your client application) and your SMA contract number (if applicable) ready.
• Licensing.
For license activations or resets, please contact GTAC at https://gtap.genetec.com.
For issues with license content or part numbers, or concerns about an order, please contact
Genetec Customer Service at customerservice@genetec.com, or call 1-866-684-8006
(option #3).
If you require a demo license or have questions regarding pricing, please contact Genetec
Sales at sales@genetec.com, or call 1-866-684-8006 (option #2).
Additional resources
If you require additional resources other than the Genetec Technical Assistance Center, the
following is available to you:
• GTAP Forum. The Forum is an easy to use message board that allows clients and Genetec staff
to communicate with each other and discuss a variety of topics, ranging from technical
questions to technology tips. You can log in or sign up at https://gtapforum.genetec.com.
• Technical training. In a professional classroom environment or from the convenience of your
own office, our qualified trainers can guide you through system design, installation, operation,
and troubleshooting. Technical training services are offered for all products and for customers
with a varied level of technical experience, and can be customized to meet your specific needs
and objectives. For more information, go to http://www.genetec.com/Services.
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