GETTING
STARTED
MakesurethehomeownersknowwhattoexpectfromtheirTrueSTEAMhumidier.Discussthefollowingpoints
withthehomeownersandansweranyquestionstheyhave.
Achieving Humidity Setpoint.• Itmaytakeuptoaweekofcontinuousoperationtoachievethehumidity
setpoint.Thisdependsonsuchfactorsasweather,sizeofhome,furnishingsinthehome,andinsulation.
Plastic or Rubber Odor.• Atstartup,itisnormaltosmellaslightplasticodorinthehome.Iftheremotehose
isused,theremaybeaslightrubberodor.Theseodorswillgoawaywithinafewdays.
Ideal Humidity.• 35%relativehumidityintypicalwinterweatherisconsideredidealbyindustryexperts.
Homeownerscanadjusttotheirowncomfortoruntilthereiscondensationonthewindows.Lowerthe
setpointifcondensationappears.
Unit Not Humidifying.• IfTrueSTEAMisnotrunningbutthehumidityisbelowthesetpoint,thehumidity
controlmayhaveafrostprotectionsetting.TrueSTEAMwillnothumidifywhileinadraincyclemode.
Setpoint Not Reached.• Ifhumiditydoesn’treachthesetpoint,TrueSTEAMmaybeundersizedforthehome.
Thiscanbeduetofactorssuchasinsulation,windows,andaridclimate.Also,theoutdoortemperaturemay
betoolowtomaintainthehumiditylevel.Waitfortheoutdoortemperaturetowarmcloserto20°F(-6°C).Ifthe
desiredhumidityisstillnotreached,thenalargercapacityTrueSTEAMmaybeneeded.
Home Ventilation.• Excessiveventilationsendsmoistairoutsideandreplacesitwithdryair.Thiscanmakeit
hardtomaintainthehumiditysetpoint.Ifinstallingaventilator,useasolutionthatretainsmoisture.AnEnergy
RecoveryVentilator(ERV)isrecommended.
Cleaning Required Light. • IftheCleaningRequiredlightison,cleanTrueSTEAMusingthestepsfoundin
the “Routine Maintenance” section on page 24, or in the Homeowner’s Operating Manual.TrueSTEAMwill
continuetorunnormallywhilethislightison.
Hard Water.• Thehome’swaterhardnessdetermineshowoftenTrueSTEAMmustbecleaned.Awater
hardnesstestkitisprovidedwithyourTrueSTEAM.Itwillhelpyoudeterminethecleaningintervalandlter
requirementsforyourTrueSTEAM.
Energy Consumption.• Theremaybeaslightincreaseinoverallenergyconsumptionwhenoperating
anyhumidier.However,TrueSTEAMwillmakethehomefeelwarmer.Thisallowsthehomeownertolower
thetemperaturesettingonthethermostat.Everydegreeloweronthethermostatcansaveupto3%on
heatingcosts.
Setting Homeowner Expectations
TrueSTEAMHumidicationSystem69-2285EF—01
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