Disconnect
l Disconnect the cable from the MX9.
l Open the status bar icon in the lower right hand corner of the status bar. Then tap the Disconnect button.
When the MX9 loses connection, e.g., enters Suspend Mode, etc., the connection to ActiveSync will be lost. When the MX9
resumes, the ActiveSync session will automatically re-connect.
Reset and Loss of Host Re-connection
ActiveSync assigns a partnership between a client and a host computer. A partnership is defined by two objects – a unique
computer name and a random number generated when the partnership is first created. An ActiveSync partnership between a
unique client can be established to two hosts.
When the mobile device is reset (return to default settings), the random number is deleted – and the partnership with the last
one of the two hosts is also deleted. The host retains the random numbers and unique names of all devices having a
partnership with it. Two clients cannot have a partnership with the same host if they have the same Device Name.
If the reset mobile device tries to reestablish the partnership with the same host PC, a new random number is generated for the
mobile device and ActiveSync will insist the unique name of the mobile device be changed. If the mobile device is associated
with a second host, changing the name will destroy that partnership as well. This can cause some confusion when re-
establishing partnerships with hosts.
ActiveSync Help
ActiveSync indicator on the host remains gray
Solution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from MX9.
1. Disconnect MX9 USB cable from PC.
2. Suspend/Resume or Restart the MX9.
3. In ActiveSync > File > Connection Settings on PC disable Allow USB Connections and click OK.
4. Re-enable Allow USB Connections on the PC and click OK.
5. Reconnect USB cable from MX9 to PC.
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