Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then
select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 8.1 operating system media, and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows 8.1 operating system media (purchased
separately) on page 102.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is
displayed. The computer Startup Menu displays.
4. Press f11 to select the System Recovery option.
5. Follow the on-screen instructions.
Using Windows 8.1 operating system media (purchased separately)
To order Windows 8.1 operating system media, go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. You can also order the media by calling support.
CAUTION: Using Windows 8.1 operating system media completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate recovery using Windows 8.1 operating system media:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Restart the computer, and then follow the instructions provided with the Windows 8.1 operating system
media to install the operating system.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed:
1. Remove the Windows 8.1 operating system media, and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
102 Chapter 9 Backup and Recovery