sent to your authorized HP Channel Partner for on-site service, if configured and available in your
country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and
is optimized for environments with 1-50 servers. Ideal for customers who can benefit from
proactive notification, but do not need proactive service delivery and integration with a
management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN
environments, plus selected non-HP servers that have a support obligation with HP. It is
integrated with HP Systems Insight Manager. A dedicated server is recommended to host both
HP Systems Insight Manager and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
Go to Software Depot to download the software:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
New and changed information in this edition
The following additions and changes have been made for this edition:
• The following information has been added:
◦ “RAID support” (page 11)
• The following information has been updated:
“Hardware specifications for the server” (page 8)◦
◦ “Installing the latest firmware using HP Smart Update Manager” (page 31)
◦ “Troubleshooting the server memory” (page 82)
◦ “Server components list” (page 91)
◦ “Removing and replacing the system board” (page 119)
Related information
Documentation feedback
Document updates may be issued between editions to correct errors or document product changes.
To ensure that you receive the updated or new editions, you should subscribe to the appropriate
product support service. See your HP sales representative for details.
The latest version of this document can be found online at: http://www.hp.com/go/
Integrity_Servers-docs
HP encourages your comments concerning this document. We are truly committed to providing
documentation that meets your needs.
Please send comments to: docsfeedback@hp.com.
Please include title, manufacturing part number, and any comment, error found, or suggestion for
improvement you have concerning this document. Also, please include what we did right so we
can incorporate it into other documents.
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