HP Compaq 6005 Pro User Manual

E Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as hard drive,
optical drive, graphics, audio, memory, and software problems. If you encounter problems with the
computer, refer to the tables in this chapter for probable causes and recommended solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to
POST Error Messages on page 127.
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at
http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to
POST Error Messages
on page 127 for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
Safety and Comfort
93

HP Compaq 6005 Pro Specifications

General

Processor cache	2 MB
Processor cores	2
Processor model	B26
Processor family	AMD Athlon II X2
Processor frequency	3.2 GHz
Processor cache type	L2
Processor manufacturer	AMD
Number of processors installed	1
Operating system installed	Windows 7 Professional
Compatible operating systems	FreeDOS
Operating system architecture	32-bit
HDD speed	7200 RPM
HDD interface	SATA
Optical drive type	DVD Super Multi
Card reader integrated	Yes
Total storage capacity	320 GB
Audio system	HD
Product type	PC
Motherboard chipset	AMD 785G
Memory slots	4x DIMM
Internal memory	2 GB
Memory clock speed	1333 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 2 GB
Networking features	Gigabit Ethernet
Floppy drive installed	No
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Discrete graphics card model	AMD Radeon HD 4200
Display diagonal	24 \
Display brightness	300 cd/m²
Display resolution	1920 x 1200 pixels
Native aspect ratio	16:10
Viewing angle, horizontal	160 °
USB 2.0 ports quantity	6
Parallel ports quantity	-
Firewire (IEEE 1394) ports	0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Power supply input voltage	110 - 240 V
Power supply input frequency	50 - 60 Hz

Weight and Dimensions

Depth	430 mm
Width	176 mm
Height	377 mm
Weight	9300 g