HP Compaq 6005 Pro User Manual

Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Computer appears locked up and will not turn off when the power button is pressed.
Cause Solution
Software control of the power switch is not functional. 1. Press and hold the power button for at least four
seconds until the computer turns off.
2. Disconnect the power cord from the electrical outlet.
Computer will not respond to USB keyboard or mouse.
Cause Solution
Computer is in standby mode. To resume from standby mode, press the power button or
press any key.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
System has locked up. Restart computer.
Computer date and time display is incorrect.
Cause Solution
RTC (real-time clock) battery may need to be replaced.
NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.
First, reset the date and time under Control Panel
(Computer Setup can also be used to update the RTC date
and time). If the problem persists, replace the RTC battery.
See the Hardware Reference Guide for instructions on
installing a new battery, or contact an authorized dealer or
reseller for RTC battery replacement.
Cursor will not move using the arrow keys on the keypad.
Cause Solution
The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer Setup.
96 Appendix E Troubleshooting Without Diagnostics

HP Compaq 6005 Pro Specifications

General

Processor cache	2 MB
Processor cores	2
Processor model	B26
Processor family	AMD Athlon II X2
Processor frequency	3.2 GHz
Processor cache type	L2
Processor manufacturer	AMD
Number of processors installed	1
Operating system installed	Windows 7 Professional
Compatible operating systems	FreeDOS
Operating system architecture	32-bit
HDD speed	7200 RPM
HDD interface	SATA
Optical drive type	DVD Super Multi
Card reader integrated	Yes
Total storage capacity	320 GB
Audio system	HD
Product type	PC
Motherboard chipset	AMD 785G
Memory slots	4x DIMM
Internal memory	2 GB
Memory clock speed	1333 MHz
Internal memory type	DDR3-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 2 GB
Networking features	Gigabit Ethernet
Floppy drive installed	No
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Discrete graphics card model	AMD Radeon HD 4200
Display diagonal	24 \
Display brightness	300 cd/m²
Display resolution	1920 x 1200 pixels
Native aspect ratio	16:10
Viewing angle, horizontal	160 °
USB 2.0 ports quantity	6
Parallel ports quantity	-
Firewire (IEEE 1394) ports	0
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Chassis type	Micro Tower
Product color	Black
Country of origin	China
Power supply input voltage	110 - 240 V
Power supply input frequency	50 - 60 Hz

Weight and Dimensions

Depth	430 mm
Width	176 mm
Height	377 mm
Weight	9300 g