Using the Windows recovery tools .................................................................... 84
Using F11 .......................................................................................................... 85
Using a Windows Vista operating system DVD (purchased separately) ........... 86
Appendix D Computer Diagnostic Features .................................................................................................. 87
Hewlett-Packard Vision Diagnostics ................................................................................................... 87
Accessing HP Vision Diagnostics ...................................................................................... 87
Survey Tab ........................................................................................................................ 88
Test Tab ............................................................................................................................. 89
Status Tab ......................................................................................................................... 89
History Tab ........................................................................................................................ 90
Errors Tab .......................................................................................................................... 90
Help Tab ............................................................................................................................ 91
Saving and Printing Information in HP Vision Diagnostics ................................................ 91
Downloading the Latest Version of HP Vision Diagnostics ................................................ 91
Protecting the Software ...................................................................................................................... 92
Appendix E Troubleshooting Without Diagnostics ...................................................................................... 93
Safety and Comfort ............................................................................................................................ 93
Before You Call for Technical Support ............................................................................................... 93
Helpful Hints ....................................................................................................................................... 94
Solving General Problems .................................................................................................................. 96
Solving Power Problems .................................................................................................................. 100
Solving Hard Drive Problems ........................................................................................................... 102
Solving Media Card Reader Problems ............................................................................................. 104
Solving Display Problems ................................................................................................................. 105
Solving Audio Problems ................................................................................................................... 109
Solving Printer Problems .................................................................................................................. 111
Solving Keyboard and Mouse Problems .......................................................................................... 112
Solving Hardware Installation Problems ........................................................................................... 113
Solving Network Problems ............................................................................................................... 115
Solving Memory Problems ............................................................................................................... 118
Solving Processor Problems ............................................................................................................ 120
Solving CD-ROM and DVD Problems .............................................................................................. 120
Solving USB Flash Drive Problems .................................................................................................. 122
Solving Front Panel Component Problems ...................................................................................... 123
Solving Internet Access Problems .................................................................................................... 124
Solving Software Problems .............................................................................................................. 125
Contacting Customer Support .......................................................................................................... 126
Appendix F POST Error Messages ............................................................................................................... 127
POST Numeric Codes and Text Messages ..................................................................................... 128
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 132
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