120 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
System completes POST but hard drive fails
Action:
1. Be sure no loose connections (on page 108
) exist.
2. Be sure no device conflict exists.
3. Be sure the hard drive is properly cabled and terminated if necessary.
4. Be sure the SCSI cable is working by replacing it with a known functional
cable.
5. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80
) and replace
failed components as indicated.
Hard drive is not recognized by the server
Action:
1. Check the LEDs on the hard drive to be sure they indicate normal function.
Refer to the server documentation or the HP website for information on hard
drive LEDs.
2. Be sure no loose connections (on page 108
) exist.
3. Remove the hard drive and be sure the configuration jumpers are set
properly.
4. If using an array controller, be sure the hard drive is configured in an array.
Run the array configuration utility.
5. Be sure the drive is properly configured. Refer to the drive documentation to
determine the proper configuration.
6. If it is a non-hot-plug drive, be sure a conflict does not exist with another
hard drive. Check for SCSI ID conflicts.
7. Be sure the correct drive controller drivers are installed.
You are unable to access data
Action:
1. Be sure the files are not corrupt. Run the repair utility for the operating
system.
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