HP EliteOne 800 G4

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iv About This Book

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Table of Contents5
Product Features9
Overview9
HP Eliteone 800 G4 Front Components9
HP Eliteone 800 G4 Healthcare Front Components10
Top Components10
Infrared (IR) Webcam (Optional)10
Full High Definition (FHD) Webcam (Optional)11
Side Components11
Rear Components12
Bottom Components12
Labels13
Illustrated Parts Catalog14
System Parts14
Misc Plastic Parts15
Boards16
Mass Storage Devices17
Processors and Memory Modules18
Cables and Adapters18
Keyboards and Mice19
Routine Care, SATA Drive Guidelines, and Disassembly Preparation20
Operating Guidelines and Routine Care20
Service Considerations21
Tools and Software Requirements21
Screws22
Cables and Connectors22
Hard Drives22
Lithium Coin Cell Battery22
Electrostatic Discharge Information23
Generating Static23
Preventing Electrostatic Damage to Equipment23
Personal Grounding Methods and Equipment24
Grounding the Work Area24
Recommended Materials and Equipment24
Cable Management25
Removal and Replacement Procedures26
Preparing to Disassemble the Computer26
Removing the Rear Port Cover26
Stands27
Recline Stand27
Adjustable Height Stand27
Access Panel28
Locating Internal Components29
Hard Drive30
Optical Drive31
M.2 Solid-State Drive33
Memory34
Battery36
WLAN Module37
Power Button and Fingerprint Reader Boards38
RFID Board40
Heat Sink41
Processor42
Webcam Module43
VESA Mounting Bracket/Fan Assembly46
Power Supply48
Rear I/O Cover50
I/O Bracket51
Hard Drive Cage52
System Board53
System Board Callouts56
Audio Board57
Speakers58
Display Panel59
Antennas62
Computer Setup (F10) Utility64
Computer Setup (F10) Utilities64
Using Computer Setup (F10) Utilities64
Computer Setup-Main66
Computer Setup-Security68
Computer Setup-Advanced72
Recovering the Configuration Settings77
Using HP PC Hardware Diagnostics78
Using HP PC Hardware Diagnostics Windows (Select Products Only)78
Downloading HP PC Hardware Diagnostics Windows78
Downloading the Latest HP PC Hardware Diagnostics Windows Version79
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)79
Installing HP PC Hardware Diagnostics Windows79
Using HP PC Hardware Diagnostics UEFI79
Starting HP PC Hardware Diagnostics UEFI80
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive80
Downloading the Latest HP PC Hardware Diagnostics UEFI Version80
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)80
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)81
Downloading Remote HP PC Hardware Diagnostics UEFI81
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version81
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number81
Customizing Remote HP PC Hardware Diagnostics UEFI Settings81
Troubleshooting Without Diagnostics83
Safety and Comfort83
Before You Call for Technical Support83
Helpful Hints84
Solving General Problems85
Solving Power Problems88
Solving Hard Drive Problems89
Solving Audio Problems91
Solving Printer Problems92
Solving Keyboard and Mouse Problems93
Solving Hardware Installation Problems94
Solving Network Problems95
Solving Memory Problems97
Solving USB Flash Drive Problems99
Solving Internet Access Problems99
Solving Software Problems100
Backing Up, Restoring, and Recovering102
Using Windows Tools102
Creating HP Recovery Media (Select Products Only)102
Using HP Recovery Manager to Create Recovery Media103
Before You Begin103
Creating the Recovery Media103
Using the HP Cloud Recovery Download Tool to Create Recovery Media104
Restoring and Recovery104
Restoring, Resetting, and Refreshing Using Windows Tools104
Restoring Using HP Recovery Manager and the HP Recovery Partition104
Recovering Using HP Recovery Manager104
Recovering Using the HP Recovery Partition (Select Products Only)105
Recovering Using HP Recovery Media105
Changing the Computer Boot Order106
Removing the HP Recovery Partition (Select Products Only)106
POST Error Messages and Diagnostic Front Panel Leds and Audible Codes107
POST Numeric Codes and Text Messages107
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes112
10 Password Security and Resetting CMOS114
Resetting the Password Jumper114
Clearing and Resetting the BIOS116
Appendix A Power Cord Set Requirements117
General Requirements117
Japanese Power Cord Requirements117
Country-Specific Requirements118
Appendix B Statement of Memory Volatility119
Nonvolatile Memory Usage121
Questions and Answers123
Using HP Sure Start (Select Models Only)124
Appendix C Specifications125
Index126

HP EliteOne 800 G4 - Page 4

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