6 Using HP PC Hardware Diagnostics ................................................................................................................ 70
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 70
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 71
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 71
Installing HP PC Hardware Diagnostics Windows ............................................................................. 71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 72
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 72
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 72
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 73
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73
7 Troubleshooting without diagnostics ............................................................................................................ 75
Safety and comfort .............................................................................................................................................. 75
Before you call for technical support .................................................................................................................. 75
Helpful hints ........................................................................................................................................................ 76
Solving general problems .................................................................................................................................... 77
Solving power problems ...................................................................................................................................... 80
Solving hard drive problems ................................................................................................................................ 81
Solving audio problems ....................................................................................................................................... 83
Solving printer problems ..................................................................................................................................... 84
Solving keyboard and mouse problems .............................................................................................................. 85
Solving hardware installation problems ............................................................................................................. 86
Solving network problems .................................................................................................................................. 87
Solving memory problems .................................................................................................................................. 89
Solving USB ash drive problems ........................................................................................................................ 91
Solving Internet access problems ....................................................................................................................... 91
Solving software problems .................................................................................................................................. 92
8 Backing up, restoring, and recovering ........................................................................................................... 94
Using Windows tools ........................................................................................................................................... 94
Creating HP Recovery media (select products only) ........................................................................................... 94
Using HP Recovery Manager to create recovery media .................................................................... 95
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