● There could be a connection problem in the affected printhead. Try reseating the affected printhead,
see Replace a printhead on page 113 (after removing the printhead, you can reinsert the same
prin
thead).
After these actions, run a printhead recovery 1 routine to force a health status update. See
Recover
(clean) the printheads on page 350.
If all else fails, replace the printhead with a new one. If that also fails, contact your service
r
epresentative.
Print the printhead status plot
You can use the printhead status plot to assess printhead nozzle health.
At the front panel, tap the Settings icon
, then Printheads > Settings > Printhead status plot, then
f
ollow the instructions on the front panel.
The printhead status plot is printed, as shown below.
NOTE: The detailing agent, shown in yellow in the above image, is not normally visible. However, it may
some
times appear partially in a very light shade of gray.
How to interpret the printhead status plot
Use a 10× magnifier to look at the plot. There are patterns corresponding to each of the printheads,
P
rinthead 1, Printhead 2, and Printhead 3.
Each of these has two sections: Compare and Identify.
Compare: Fusing
This section shows isolated (or individual) nozzles. You can use it to assess by inspection the percentage
o
f random nozzles out in an area of a printhead.
Print the printhead status plot 337
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