Fax-receiving problems
Use the table in this section to solve problems that might occur when receiving faxes.
Issue Cause Solution
The device cannot receive faxes from
an extension telephone.
The extension-telephone setting might
be disabled.
See Making an extension telephone
available to receive faxes for
instructions about changing this setting.
The fax cord might not be securely
connected.
Make sure that the fax cord is securely
connected between the telephone jack
and the device (or another device that
is connected to the device). Press 1-2-
3 in sequence (tone-dial mode only),
wait for three seconds, and then hang
up.
The device dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Make sure that the device dialing
mode is set to Tone. See
Selecting
tone-dialing or pulse-dialing mode.
Make sure that the extension phone is
set up for tone dialing as well.
Voice calls are not being received by
the telephone or answering machine
that is connected to the line.
The fax cord might not be correctly
connected.
See Connecting the device to a
telephone line to check the installation.
The device must be the first device
connected to the telephone line.
The answer mode or rings-to-answer
settings might not be correctly set.
See Setting the answer mode or
Changing the rings-to-answer setting
to determine which settings you need.
The rings-to-answer must be set
higher than the answering machine
setting.
The answering machine or telephone
might not be functioning.
Connect the telephone or answering
machine directly to the telephone line
and determine if it works by itself.
ENWW Fax-receiving problems 81
English
To Next Page
Loading...
