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HP NonStop NS-series User Manual
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Introduction to Integrity NonS
top NS-Series
Operation
s
HP Integrity NonS
top NS-Series Operations Guide
—
529869-005
1-5
A Problem
-Solving Worksheet
T
a
ble
1-
1.
Problem-
Solving W
orksheet
Proble
m
Fact
s
Possible
Causes
What?
Wh
ere?
When?
Ma
gni
tud
e?
Si
tu
atio
n Fac
t
s
Esc
al
at
ion De
ci
sio
n
Plan
to V
e
rify/Fi
x
Pl
an
to
Pre
ven
t an
d Co
nt
rol
Damage
28
30
Table of Contents
Operations Guide
3
Hp Integrity Nonstop Ns-Series Operations Guide
3
Table of Contents
3
Starting and Stopping the System
9
17. Preventive Maintenance
11
New and Changed Information
15
About this Guide
17
Who Should Use this Guide
17
Determining Your System Configuration
18
Where to Get more Information
19
Support and Service Library
20
Notation Conventions
20
Table of Contents
25
Default Chapter
26
Understanding the Operational Environment
26
Monitoring the System and Performing Recovery Operations
26
What Are the Operator Tasks
26
Creating Startup and Shutdown Files
27
Operating Disk Drives and Tape Drives
27
Performing Preventive Maintenance
27
Powering on and Starting the System
27
Preparing for and Recovering from Power Failures
27
Stopping and Powering off the System
27
A Problem-Solving Worksheet
28
Responding to Spooler Problems
28
Updating Firmware
28
When to Use this Section
26
Determining the Cause of a Problem: a Systematic Approach
28
Table 1-1. Problem-Solving Worksheet
29
Task 1: Get the Facts
30
Task 2: Find and Eliminate the Cause of the Problem
31
Task 3: Escalate the Problem if Necessary
32
Logging on to an Integrity Nonstop Server
33
System Consoles
33
Task 4: Prevent Future Problems
33
Opening a TACL Window
34
Launching OSM Applications
35
Overview of OSM Applications
35
Service Procedures
36
Support and Service Library
36
Determining Your System Configuration
37
When to Use this Section
37
Modular Hardware Components
38
Differences between Integrity Nonstop NS-Series Systems
38
Terms Used to Describe System Hardware Components
40
Recording Your System Configuration
40
Using SCF to Determine Your System Configuration
41
SCF Configuration Files
41
SCF System Naming Conventions
41
Using SCF to Display Subsystem Configuration Information
42
Example 2-1. SCF LISTDEV Command Output
43
Table 2-1. Key Subsystems and Their Logical Device Names and Device Types
44
Displaying SCF Configuration Information for Subsystems
45
Table 2-2. Displaying Information for the TCP/IP Subsystem ($ZTCO)
45
Table 2-3. Displaying Information for the Kernel Subsystem ($ZZKRN)
46
Table 2-4. Displaying Information for the Storage Subsystem ($ZZST0)
46
Example 2-2. SCF ADD DISK Command Output
47
Table 2-5. Displaying Information for the SLSA Subsystem ($ZZLAN)
48
Additional Subsystems Controlled by SCF
49
Table 2-6. Displaying Information for the WAN Subsystem ($ZZWAN)
49
Table 2-7. Subsystem Objects Controlled by SCF
49
Displaying Configuration Information-SCF Examples
51
Example 2-3. SCF INFO PROCESS Command Output
51
Example 2-4. SCF INFO SAC Command Output
51
Example 2-5. SCF INFO PROCESS $ZZWAN Command Output
52
Example 2-6. SCF INFO LINE Command Output
52
Overview of Monitoring and Recovery
53
When to Use this Section
53
Functions of Monitoring
54
Monitoring Tasks
54
Working with a Daily Checklist
54
Tools for Checking the Status of System Hardware
55
Table 3-1. Monitoring System Components
56
Additional Monitoring Tasks
58
Table 3-2. Daily Tasks Checklist
58
Monitoring and Resolving Problems-An Approach
59
Using OSM to Monitor the System
59
Using the OSM Service Connection
59
Figure 3-1. OSM Management: System Icons Indicate Problems Within
60
Figure 3-2. Expanding the Tree Pane to Locate the Source of Problems
61
Figure 3-3. Attributes Tab
62
Figure 3-4. Using System Status Icons to Monitor Multiple Systems
62
Figure 3-5. Alarm Summary Dialog Box
63
Figure 3-6. Problem Summary Dialog Box
63
Monitoring Problem Incident Reports
64
Recovery Operations for Problems Detected by OSM
64
Using SCF to Monitor the System
64
Determining Device States
65
Example 3-1. SCF STATUS TAPE Command
65
Table 3-3. SCF Object States
66
Automating Routine System Monitoring
68
Example 3-2. System Monitoring Command File
68
Example 3-3. System Monitoring Output File
69
Using the Status Leds to Monitor the System
72
Table 3-4. Status Leds and Their Functions
72
Table 3-5. Related Reading for Monitoring
74
What Is the Event Management Service (EMS)?
75
When to Use this Section
75
Tools for Monitoring EMS Event Messages
75
OSM Event Viewer
76
Emsdist
76
Viewpoint
76
Web Viewpoint
76
Related Reading
76
Table 4-1. Related Reading for Monitoring EMS Event Messages
76
System Processes
77
Types of Processes
77
When to Use this Section
77
Generic Processes
78
I/O Processes (Iops)
78
Monitoring Processes
79
Monitoring System Processes
79
Monitoring Generic Processes
80
Monitoring Iops
80
Recovery Operations for Processes
82
Related Reading
82
Communications Subsystems
83
When to Use this Section
83
Local Area Networks (Lans) and Wide Area Networks (Wans)
84
Monitoring Communications Subsystems and Their Objects
86
Monitoring the SLSA Subsystem
86
Monitoring the WAN Subsystem
88
Monitoring the Nonstop TCP/IP Subsystem
91
Monitoring Line-Handler Process Status
92
Tracing a Communications Line
94
Recovery Operations for Communications Subsystems
95
Servernet Communications Network
97
When to Use this Section
97
Figure 7-1. Integrity Nonstop NS16000 System
98
Figure 7-2. Integrity Nonstop NS14000 System with IOAM Enclosure
99
Figure 7-3. I/O Connections to the PICS in a P-Switch
100
Monitoring the Servernet Fabrics Using OSM
101
Monitoring the Servernet Fabrics Using SCF
102
Related Reading
104
When to Use this Section
105
Monitoring the Status of the Servernet Fabrics
100
System I/O Servernet Connections
100
I/O Adapters and Modules
106
Fibre Channel Servernet Adapter (FCSA
106
Gigabit Ethernet 4-Port Adapter (G4SA)
106
Port Servernet Extender (4PSE)
107
Monitoring I/O Adapters and Modules
107
Monitoring the Fcsas
108
Monitoring the G4Sas
109
Monitoring the 4Pses
111
Recovery Operations for I/O Adapters and Modules
111
Table 8-3. Related Reading for I/O Adapters and Modules
112
Related Reading
112
When to Use this Section
113
Overview of the Nonstop Blade Complex
114
Figure 9-1. Modular NSAA with One Nonstop Blade Complex and Four Processors
115
Monitoring and Maintaining Processors
116
Monitoring Processors Automatically Using TFDS
116
Figure 9-2. Processor Status Display
117
Monitoring Processor Status Using the OSM Low-Level Link
117
Monitoring Processor Status Using the OSM Service Connection
117
Figure 9-3. OSM Representation of Processor Complex
118
Monitoring Processor Performance Using Viewsys
119
Identifying Processor Problems
119
Processor or System Hangs
119
OSM Alarms and Attribute Values
120
Processor Halts
120
Recovery Operations for Processors
121
Recovery Operations for a Processor Halt
121
Halting One or more Processors
122
Reloading a Single Processor on a Running Server
122
Recovery Operations for a System Hang
126
Dumping a Processor to Disk
127
Enabling/Disabling Processor and System Freeze
127
Freezing the System and Freeze-Enabled Processors
127
Before You Begin
129
Backing up a Processor Dump to Tape
131
Replacing Processor Memory
131
Replacing the Processor Board and Processor Entity
131
Submitting Information to Your Service Provider
131
Table 9-1. Other Files to Submit to Your Service Provider
132
Table 9-2. Additional Processor Dump Information for Your Service Provider
133
Table 9-3. Related Reading for Monitoring and Recovery Operations on Processors
134
When to Use this Section
135
Overview of Disk Drives
136
Internal SCSI Disk Drives
136
Enterprise Storage System (ESS) Disks
137
M8Xxx Fibre Channel Disk Drives
137
Monitoring Disk Drives
138
Monitoring Disk Drives with OSM
138
Monitoring Disk Drives with SCF
139
Monitoring the Size of Database Files
143
Monitoring the State of Disk Drives
143
Monitoring the Use of Space on a Disk Volume
143
Table 10-1. Primary and Backup Path States for Disk Drives
143
Monitoring Disk Configuration and Performance
144
Identifying Disk Drive Problems
145
Internal SCSI Disk Drives
145
M8Xxx Fibre Channel Disk Drives
145
Table 10-2. Possible Causes of Common Disk Drive Problems
145
Table 10-3. Common Recovery Operations for Disk Drives
146
Recovery Operations for a down Disk or down Disk Path
148
Recovery Operations for a Nearly Full Database File
149
Related Reading
149
Overview of Tape Drives
151
When to Use this Section
151
Monitoring Tape Drives
152
Monitoring Tape Drive Status with OSM
152
Figure 11-1. OSM: Monitoring Tape Drives Connected to an FCSA
153
Figure 11-2. OSM: Monitoring Tape Drives Connected to an IOMF2
154
Monitoring Tape Drive Status with SCF
155
Monitoring Tape Drive Status with MEDIACOM
156
Identifying Tape Drive Problems
157
Monitoring the Status of Labeled-Tape Operations
157
Table 11-1. Common Tape Drive Problems
157
Recovery Operations for Tape Drives
158
Recovery Operations Using the OSM Service Connection
158
Recovery Operations Using SCF
159
Overview of Printers and Terminals
161
When to Use this Section
161
Monitoring Printer and Collector Process Status
162
Monitoring Collector Process Status
162
Monitoring Printer Status
162
Recovery Operations for Printers and Terminals
163
Recovery Operations for a Full Collector Process
163
Related Reading
163
Monitoring TMF
165
When to Use this Section
165
Monitoring Data Volumes
166
Monitoring the Status of TMF
166
Table 13-1. TMF States
167
Monitoring the Status of Pathway
168
PATHMON States
169
Related Reading
170
14 Power Failures: Preparation and Recovery
171
System Response to Power Failures
172
External Devices
172
Nonstop Ns-Series Cabinets (Modular Cabinets)
172
Nonstop S-Series I/O Enclosures
172
When to Use this Section
172
Air Conditioning
173
ESS Cabinets
173
Preparing for Power Failure
173
Set Ride-Through Time
173
Configure OSM Power Fail Support
173
Monitor Power Supplies
174
Monitor Batteries
174
Maintain Batteries
174
Power Failure Recovery
174
Procedure to Recover from a Power Failure
175
Setting System Time
175
Related Reading
175
15 Starting and Stopping the System
177
Powering on a System
178
When to Use this Section
178
Powering on the System from a Low Power State
179
Powering on the System from a no Power State
179
Starting a System
181
Loading the System
181
Table 15-1. System Load Paths in Order of Use
183
Configuration File
184
Starting Other System Components
185
Performing a System Load
185
Figure 15-1. System Load Dialog Box
186
Performing a System Load from a Specific Processor
187
Reloading Processors
188
Figure 15-2. Logical Processor Reload Parameters
189
Minimizing the Frequency of Planned Outages
190
Anticipating and Planning for Change
190
Stopping Application, Devices, and Processes
190
Stopping the System
192
Alerts
192
Halting All Processors Using OSM
192
Powering off a System
193
System Power-Off Using OSM
193
System Power-Off Using SCF
193
Emergency Power-Off Procedure
194
Troubleshooting and Recovery Operations
194
Fans Are Not Turning
194
System Does Not Appear to be Powered on
195
Green LED Is Not Lit after Posts Finish
195
Amber LED on a Component Remains Lit after the POST Finishes
195
Components Fail When Testing the Power
195
Recovering from a System Load Failure
196
Getting a Corrupt System Configuration File Analyzed
197
Recovering from a Reload Failure
197
Exiting the OSM Low-Level Link
198
Opening Startup Event Stream and Startup TACL Windows
198
Figure 15-3. Opening a Startup TACL Window
198
Figure 15-4. Outsideview Buttons on the Windows Toolbar
198
Table 15-2. Related Reading for Starting and Stopping a System
200
16 Creating Startup and Shutdown Files
201
Automating System Startup and Shutdown
202
Startup
202
Managed Configuration Services (Mcs)
202
Shutdown
203
For more Information
203
Processes that Represent the System Console
203
Ymiop.#Clci
203
Ymiop.#Cnsl
203
Zhome
204
ZHOME Alternative
204
Example Command Files
204
CIIN File
205
Establishing a CIIN File
206
Modifying a CIIN File
206
If a CIIN File Is Not Specified or Enabled in OSM
207
Example CIIN Files
208
Writing Efficient Startup and Shutdown Command Files
209
Command File Syntax
209
Avoid Manual Intervention
210
Use Parallel Processing
210
Investigate Product-Specific Techniques
211
How Process Persistence Affects Configuration and Startup
211
Tips for Startup Files
211
Startup File Examples
212
System Startup File
212
Spooler Warm-Start File
214
TMF Warm-Start File
214
TCP/IP Stack Configuration and Startup File
214
CP6100 Lines Startup File
217
ATP6100 Lines Startup File
217
X.25 Lines Startup File
217
Printer Line Startup File
218
Expand-Over-IP Line Startup File
218
Expand Direct-Connect Line Startup File
218
Shutdown File Examples
219
System Shutdown File
220
CP6100 Lines Shutdown File
221
ATP6100 Lines Shutdown File
221
X.25 Lines Shutdown File
221
Printer Line Shutdown File
222
Expand-Over-IP Line Shutdown File
222
Direct-Connect Line Shutdown File
222
Spooler Shutdown File
223
TMF Shutdown File
223
Tips for Shutdown Files
219
Monitoring Physical Facilities
225
Checking Air Temperature and Humidity
225
When to Use this Section
225
Checking Fire-Protection Systems
226
Checking Physical Security
226
Maintaining Order and Cleanliness
226
Cleaning System Components
226
Cleaning an Enclosure
226
Cleaning and Maintaining Printers
226
Cleaning Tape Drives
227
Handling and Storing Cartridge Tapes
227
Disk Compression Program (Dcom)
232
Disk Space Analysis Program (Dsap)
232
Event Management Service Analyzer (Emsa)
232
When to Use this Appendix B-1
232
File Utility Program (Fup)
233
Nonstop Net/Master
233
Nskcom and the Kernel-Managed Swap Facility (Kmsf)
233
Osm Package
233
Subsystem Control Facility (Scf)
234
Related Reading
237
Table C-1. Related Reading for Tools and Utilities
237
Overview of Numbering Systems
244
Table D-1. Descriptions of Number Systems
244
When to Use this Appendix D-1
244
Binary to Decimal
245
Figure D-2. Octal to Decimal Conversion
246
Octal to Decimal
246
Hexadecimal to Decimal
247
Figure D-3. Hexadecimal to Decimal Conversion
248
Decimal to Binary
249
Decimal to Octal
250
Decimal to Hexadecimal
251
Canadian Compliance
253
Fcc Compliance
253
Regulatory Compliance Statements
253
European Union Notice
255
Laser Compliance
255
Fuse Replacement
257
Important Safety Information
257
Figure D-1. Binary to Decimal Conversion
259
SCF STATUS TAPE Command
260
Spoolcom B
264
Special Characters
265
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HP NonStop NS-series Specifications
General
Brand
HP
Model
NonStop NS-series
Category
Server
Language
English
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