Troubleshooting Your Computer
Troubleshooting Techniques
102 Reference Guide
• If you’re running fax software using fax Class 2, try using Class 1.
If the modem dials but you can’t hear it
• Make sure the audio-off light is turned off. If it’s on, press the audio-off button.
• Check the speaker volume setting.
• In Control Panel, open Modems (Windows 95 or 98) or Phone And Modem Options
(Windows 2000). Select the modem and click Properties, then check the volume
setting on the General tab.
If the modem connects, but transferred data is bad
• In Control Panel, open Modems (Windows 95 or 98) or Phone And Modem Options
(Windows 2000). Make sure the parity, speed, word length, and stop bits match on
sending and receiving modems.
• Try disabling error correction and data compression.
If the modem causes an ERROR message
• A string of AT commands may contain an incorrect command. If you entered
commands as extra settings for the modem in Control Panel or in your
communications software, check the commands.
If the modem doesn’t fax
• If you’re using fax Class 2 in the fax software, try using Class 1.
• Close any other communications programs.
• If you’re faxing by printing from an application, make sure you’ve selected the fax
printer.
• Try turning off power management features temporarily.
If excessive line current is detected
• Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use
a PBX or digital line. In a hotel, ask for a data line.
If the modem clicks repeatedly but doesn’t connect
• Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use
a PBX or digital line. In a hotel, ask for a data line.
• Check all cables and connections.
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