Troubleshooting Your Computer
Troubleshooting Techniques
94 Reference Guide
If a DVD movie stops playing in the middle
• The DVD may be double-sided. Open the DVD tray, and read the text near the center
hole of the disc. If it says Side A, flip the disc over, close the tray, and press the Play
button to continue playing the movie.
• You may have accidentally paused the DVD movie. Press the Play button to resume.
If you get a Region Code error when playing a DVD movie
• DVDs can have regional codes embedded in the disc data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold. If
you get a Region Code error, you are trying to play a DVD intended for a different
region.
If the computer cannot read a CD or DVD
• For a single-sided CD or DVD, make sure the disc is placed in the drive with the label
facing up.
• Clean the disc.
• Wait 5 to 10 seconds after closing the tray to give the computer time to recognize the
disc.
• Restart the system: Remove the disc from the drive, and click Start, Shut Down,
Restart.
If a DVD movie doesn’t fill the screen
• Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.
If the computer can’t find Wordpad.exe after inserting a CD
• The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe
program file. Type C:\Program Files\Accessories in the error message box.
Display Problems
If the computer is on, but the screen is blank
• Move the mouse or pointing stick, or tap the touch pad. This will wake the display if
it is in Display-off mode.
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