6 System diagnostics and
troubleshooting
This chapter discusses the tools available for diagnosing and troubleshooting system issues.
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HP troubleshooting resources and tools on page 122
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Troubleshooting checklist on page 125
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LED color definitions on page 125
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Self-troubleshooting with HP Vision Field Diagnostics on page 126
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Diagnostic error codes on page 134
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Troubleshooting scenarios and solutions on page 137
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POST error messages on page 160
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support
Center. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
NOTE: Currently, HP Help and Support Center does not work on Windows Vista.
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
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http://www.hp.com—Provides useful product information.
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http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
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http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
122 Chapter 6 System diagnostics and troubleshooting ENWW
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